Ecommerce Business Analyst

Mission

As an Ecommerce Business Analyst, you will be part of the Global Custom Software Solutions team, contributing to the development of PPG’s Digital Commerce backbone. You will be responsible for identifying, defining, and documenting business and stakeholder requirements, ensuring alignment between business needs and technical solutions while supporting agile delivery practices.

Key Responsibilities

• Analyze product owner feedback to create user stories and detailed requirements for the development team.
• Define and document clear acceptance criteria to ensure shared understanding across stakeholders.
• Collaborate closely with SQAs to review test cases and validate results.
• Work with development teams following Agile and Scrum principles to ensure consistent delivery.
• Communicate technical solutions effectively to both technical and non-technical stakeholders.
• Utilize AI tools for requirements analysis, documentation, and decision-making tasks.
• Apply problem-solving skills to evaluate multiple approaches and identify feasible solutions.
• Manage requirement changes, improvements, and enhancements throughout the project lifecycle.
• Maintain project documentation and workflows using Azure DevOps.
• Contribute to continuous improvement initiatives and promote best practices within the BA community.

Requirements

Must-have

• Minimum of 6 years of experience as a Business Analyst or in a similar role.
• Experience in ecommerce and web development environments.
• Strong understanding of the software development lifecycle (SDLC).
• Ability to translate complex business problems into technical requirements.
• Strong communication and stakeholder management skills.
• Fluent in English

Nice-to-have

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Experience working in Agile/Scrum environments.
• Experience using AI-powered tools to support analysis and documentation.
• Experience working in multicultural and cross-functional environments.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us: 

PPG: WE PROTECT AND BEAUTIFY THE WORLD™ 

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X. 

The PPG Way 2030  

We are customer champions 

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow. 

We act with purpose and speed 

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.  

We are excellent operators 

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.   

We compete to win 

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths. 

We are PPG proud 

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world. 

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to  https://careers.ppg.com/us/en/candidate-resources.  

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.  

If you need an adjustment due to a disability, please email recruiting@ppg.com. 

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.  
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.  Benefits will be discussed with you by your recruiter during the hiring process. 

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.