PHARMACY PROGRAM TEAM LEAD

WHY THIS ROLE MATTERS

Every prescription that leaves our pharmacy represents a patient counting on us. As a Pharmacy Program Team Lead, you will be the driving force behind a dedicated team that ensures specialty medications reach the people who need them — accurately and on time. You won't just manage workflows; you'll mentor talent, solve complex problems, and shape the future of specialty pharmacy operations.

If you thrive on leading people, improving processes, and making a tangible difference in patient care — this is your opportunity.

WHAT YOU'LL DO

Lead & Inspire Your Team

• Guide, coach, and mentor a team of non-pharmacist pharmacy professionals, fostering a culture of accountability, collaboration, and continuous growth.
• Champion equitable workload distribution and support cross-functional teamwork across pharmacy programs.
• Play a hands-on role in onboarding new hires and cross-training existing team members so everyone can excel.

Drive Operational Excellence

• Coordinate end-to-end prescription workflow to consistently meet daily program deadlines.
• Monitor outgoing shipments to confirm timely delivery and resolve any exceptions proactively.
• Oversee inventory management practices and ensure routine administrative tasks are completed on schedule.
• Enter, retrieve, and verify prescription data with meticulous accuracy.

Be the Go-To Expert

• Serve as the Subject Matter Expert for your assigned program portfolio — maintaining comprehensive drug and program knowledge and sharing it effectively with your team.
• Stay informed on programs managed by other teams to enable seamless collaboration.

Collaborate Across the Business

• Partner with Pharmacy Managers, Pharmacists, and program management to align on priorities and deliver results.
• Represent pharmacy at interdepartmental meetings and contribute to strategic discussions.

Ensure Quality & Compliance

• Prepare, review, and maintain Quality Assurance documentation, including CAPAs.
• Report Adverse Events in accordance with provincial regulatory standards and contractual obligations.
• Process manual claims, audits, and financial documentation accurately and on time.
• Liaise with the pharmacy Accountant on accounts receivable, benefits assignment, and related records.

Measure & Improve Performance

• Understand and act on pharmacy performance metrics to identify opportunities for improvement.
• Review and analyze reports, invoices, and financial data to support informed decision-making.

WHAT YOU BRING

Must-Haves

• Strong proficiency in Kroll and adjudication practices.
• Excellent knowledge of public and private third-party payer policies.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to lift up to 50 lbs as part of daily duties.

Strong Preferences

• Professional Certificate of Registration with a Provincial College of Pharmacy plus 2+ years of related experience.
• Previous supervisory or management experience.

Nice-to-Haves

• Knowledge of the broader pharmaceutical industry.
• Minimum 2 years of Specialty Pharmacy experience.

WHAT WE OFFER

• Competitive compensation and comprehensive benefits.
• Signing Bonus: Available for qualified candidates
• Professional development opportunities and clear pathways for career growth.
• A leadership role with real impact on patient outcomes and team development.
• A collaborative, supportive culture that values innovation and continuous improvement.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies:

Affiliated Companies: Innomar Strategies