Job Summary:

The Reimbursement Assistant is responsible for handling in-bound patient calls and reviewing co-pay assistance claims. The position will assist in collecting and processing patient payments including contacting patients to resolve outstanding balances. The ideal candidate will have strong customer service skills, communication and problem-solving skills and work in a fast-paced environment. The position requires attention to detail, the ability to work independently, and proficiency with Microsoft 365.

Essential Duties & Responsibilities

• Strong customer service and interpersonal skills.
• Effective written and verbal communication.
• Excellent organization, problem solving skills and attention to detail.
• Meet the quality assurance and benchmark standards set by the management team.
• Ability to communicate with patients, payers and outside agencies through telephone, electronic and written correspondence.
• Document all activity in the patient account.
• Processing of credit card payments.
• Manage/scan/file and/or distribute forms, documents, etc.
• Perform other duties as assigned.

Knowledge, Skills & Abilities

• Manage assigned book of business: Transfer of balance due, charging of patient ACH and Credit Card and one-time credit cards for copay assistance payments, and contractual adjustments requests of accounts.
• Review patient unapplied account and verify accuracy of payment prior to posting to the correct open account receivable.
• Review accounts with patients and resolve questions or transfer to appropriate staff member.
• Helpful, knowledgeable, and polite while maintaining a positive attitude. 
• Interpret a variety of instructions in a variety of communication mediums. 
•  Maintain confidentiality and practice discretion and caution when handling sensitive information. 
• Multi-task along with attention to detail. 
• Ability to accurately perform simple mathematical calculations using addition, subtraction, multiplication, and division. 
• Self-motivation, organized, time-management and deductive problem-solving skills. 
• Work independently and as part of a team.

Requirements

• High School diploma or GED
• Proficiency in the Microsoft Office Suite

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 26 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.