Customer Quality Engineer

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

A Career at HARMAN Automotive
We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.  

• Engineer audio systems and integrated technology platforms that augment the driving experience  
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence 
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment  

About the Role

The Customer Quality Engineer will work with our OEM customer and extended Harman team to resolve quality issues resulting from design and/or manufacturing discrepancies.

What You Will Do

• Work with multifunctional teams (Operations, Manufacturing, Engineering, Field Service, Sales) to drive resolution for product complaints.
• Champion product or component level testing to support failure investigations and determine root cause.
• Conduct/Update risk analyses and track all findings, develop Risk Management portfolio, as required.
• Responsible for field containment and rework activities at customer locations, such as product diagnostic tests, assembly line investigations and assembly plant yard-hold management.
• Support and maintain policies and practices related to manufacturing support of 0km issues at customer assembly plants and quality situations related to product application in vehicles.
• Represent Harman at customer meetings, conferences and training on behalf of the manufacturing plants and effectively deploy the information throughout the organization, ensuring Harman is current with the customer’s quality policies.
• Analyze, compile, review and regularly report customer quality metrics such as PPM or QR for 0km performance, preparing presentations from quality data for reviews by both Harman and customer management groups.
• Obtain customer approvals for manufacturing process change(s) by providing supporting data for the change(s) and submitting to customer in their required format.
• Lead problem analysis and improvement efforts by applying the use of modern quality tools such as FMEA, 8D, Kaizen, Lean Manufacturing principles and Six-Sigma methodologies.
• Ensure information flow related to customer returns to appropriately address design (hardware and software), manufacturing, packaging and logistics causes, and facilitating awareness of issues and deploy countermeasures as lessons learned (Yokoten).
• Support APQP activities with customer and Harman manufacturing to facilitate PPAP submission according to customer schedule.
• Liaison between customer and Harman, coordinating activities of internal and external resources, serving as resource for problem solving by initiating actions to address issues and prevent potential quality problems.
• Assist internal and external contacts to resolve product and process problems, investigating and solving manufacturing-related problems.
• Champion continuous improvement efforts; researches, recommends, implements and administers new and/or existing quality assurance processes.
• Complete other projects and activities as assigned by Customer Quality Leader.

What You Need

• Bachelor’s degree, with a preference for Electrical or Mechanical Engineering.
• 5+ years of experience in automotive quality.
• Knowledge of the principles and procedures related to Manufacturing Quality Engineering, electronic & mechanical manufacturing, statistical process control (SPC), problem solving and automotive production part approval process (PPAP)
• Experience using AIAG guidelines (APQP, PPAP, PFMEA).
• Practical problem solving using:  8D, A3, Fault Tree Analysis, Pareto, 3L-5Y, Is-Is Not, Fish Bone, etc.

What is Nice to Have

• 3+ years of experience with automotive electronics, audio and/or infotainment preferred.
• Familiar with CANALYZER / flash scripting, hardware and / or software experience.
• Master’s Degree in Mechanical, Electrical or Industrial Engineering.
• ISO 14001 and TS 16949 experience.
• Certifications/Licenses: ASQ, CQE, Six Sigma Green Belt.
• Ability to specify, develop and operate specialized equipment used for product analysis.
• Ability to calculate and analyze data, generate reports.

What Makes You Eligible

• Be willing to travel.
• Successfully complete a background investigation as a condition of employment.

What We Offer

• Flexible work environment.
• Access to employee discounts on world-class products (JBL, HARMAN Kardon, AKG, and more).
• Extensive training opportunities through our own HARMAN University.
• Competitive wellness benefits.
• “Be Brilliant” employee recognition and rewards program.
• An inclusive and diverse work environment that fosters and encourages professional and personal development.

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HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.