About the role
Job Description
Bilingual Customer Service Representative
What you’ll accomplish with us
As a Bilingual Customer Service Representative, you’ll be at the core of our mission. Here are the main responsibilities:
Process cancellations for all products with accuracy and efficiency
Review cancellation requests for missing information, pending claims, and policy status
Assist with printing and mailing checks to the appropriate recipients
Respond to lender requests and maintain the Ford website
Manage work email to ensure timely communication
Answer high‑volume calls from dealerships and customers regarding cancellations and service issues
Resolve customer concerns in a timely and professional manner
Support additional tasks as requested by the supervisor
What could accelerate your success in this role
We’re looking for someone who:
Is known for their strong attention to detail
Stands out for their customer service excellence
Demonstrates strong analytical and problem‑solving abilities
Is recognized for their organizational skills and ability to prioritize
Has 2+ years of customer service experience, preferably in insurance, financial services, automotive, or related fields
Is fluent in Spanish, both written and verbal
Is located in Austin, TX and able to come into the office twice per month
Additional capabilities that support success:
Strong computer and MS Office skills, with the ability to learn new systems quickly
Knowledge of company products or the ability to learn them quickly
Ability to perform under pressure and manage multiple tasks
Strong written and verbal communication skills
Ability to work independently and as part of a team
A positive, learning‑oriented attitude
Ability to adapt well to procedural and organizational changes
Why you’ll love working with us
A work environment where learning and development merge with a collective pursuit of excellence
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces
Competitive benefits: Flexible Health, Dental, and Vision insurance, 401(k) + company match, PTO plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more
Apply now and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply — your place might be with us, and we want to get to know you.
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.
Company
iA American Warranty, L.P.Posting End Date
2026-06-30
About us
iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.
Aplyr's read
iA Financial Group is a Canadian leader in insurance and financial services, attracting professionals in development, administration, and client relations.
What's promising
- •Strong growth in North America with a focus on diverse financial products.
- •Recent expansion in leadership roles indicates robust internal growth opportunities.
- •Comprehensive benefits package supports employee well-being and retention.
What to watch
- •Complex organizational structure may hinder swift decision-making.
- •Limited public information about company culture and work-life balance.
- •Potential for high-pressure environment in sales and client-facing roles.
Why iA Financial Group
- •Offers a wide range of insurance and investment solutions under one roof.
- •Canadian roots with significant expansion into the US market.
- •Focus on innovation in financial technology and service delivery.
Aplyr’s read is generated by AI from public sources. Was it useful?
About iA Financial Group
iA (Industrial Alliance) is a Canadian insurance and financial services company that offers a range of products including life insurance, health insurance, and investment solutions.
