About the role
Primary Location: 5519 Glenwood Hills Pkwy, Grand Rapids, MI 49512
Employee Status: Full-Time
Workplace Type: Fully On-Site
Who we are:
At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer that puts people first can make in your career and life.
About this position:
LMCU is looking for a Mortgage Early Default Counselor to preserve the Credit Union’s assets by controlling delinquent mortgages, collecting mortgage loan payments, and/or mitigating Credit Union Losses.
What you’ll do:
Educate members of the benefits of fulfilling their mortgage payment obligations
Contact delinquent members via telephone and written correspondence in an attempt to resolve the delinquent loan issue.
Process routine transactions, document loan comments, and respond to members, investors, or other 3rd party inquiries.
Research and prepare documentation, handle mortgage accounts in accordance with established guidelines and policies to determine the appropriate course of action.
Maintain compliance to LMCU, Fannie Mae, Freddie Mac, Ginnie Mae, VA, and RD established collections policies and procedures.
What you'll bring:
1-3 years of relevant experience in similar or related roles, including any preparatory experience that has prepared you for this position
Valid driver's license and ability to drive as required for the role
Strong interpersonal and communication skills with the ability to build trust and credibility while handling sensitive and confidential matters with diplomacy
Proven ability to engage effectively with customers, team members, and external vendors through in-depth dialogues, conversations, and explanations
Experience motivating, influencing, and advising others on significant matters, with the skill to educate and guide stakeholders at various levels
What you’ll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.
To see a full list of our benefit offerings, check out this helpful guide!
Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org.
If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to 5664 Prairie Creek Drive, Caledonia, MI 49316.
Aplyr's read
Lake Michigan Credit Union is a member-owned financial institution focused on providing comprehensive banking services with a community-centric approach.
What's promising
- •LMCU offers a wide range of financial services, appealing to diverse banking needs.
- •The credit union is member-owned, fostering a community-focused environment.
- •Recent expansion into Florida shows growth and new market opportunities.
What to watch
- •Limited public information about career advancement opportunities within LMCU.
- •As a credit union, compensation may be lower compared to large banks.
- •Job openings are mostly part-time, which may not suit all job seekers.
Why Lake Michigan Credit Union
- •LMCU's member-owned structure emphasizes community and customer service.
- •The credit union's expansion into Florida marks significant geographic growth.
- •Focus on personal banking and community involvement differentiates LMCU from larger banks.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Lake Michigan Credit Union
Lake Michigan Credit Union (LMCU) is a member-owned financial institution that provides a range of banking and financial services including savings accounts, loans, and mortgages.
