Manager I/Assistant Manager, Client Journey & Experience Design

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Description

• Create interface designs for ongoing platform changes by translating business requirements and user stories into detailed screen layouts, visual specifications, and implementation-ready assets, in order to support efficient delivery of business-as-usual enhancements across client app.
• Refine visual and interaction details for incremental enhancements by updating layouts, hierarchy, states, and usability cues across existing journeys, in order to improve clarity, consistency, and day-to-day usability for clients.
• Support development and validation activities by clarifying design intent, answering implementation questions, and reviewing delivered outputs against approved designs, in order to reduce rework and strengthen delivery quality.
• Prepare clear handoff materials by documenting user flows, screen states, design notes, and supporting assets, in order to enable smoother collaboration between design, business, and technology teams.
• Adapt designs for business-as-usual servicing and communication needs by supporting smaller platform requests and related client-facing updates, in order to keep the platform responsive to evolving business and client needs.
• Follow up on post-implementation design issues by reviewing stakeholder feedback, testing observations, and live design gaps, in order to support continuous improvement and maintain design quality after release.

Specialized Knowledge

• Expert-level hands-on UI/UX design experience across mobile apps and responsive web, delivering from discovery to final UI specification.
• Strong command of information architecture, interaction design, and visual design, with high attention to detail and consistency.
• Proven capability to guide and uplift other designers’ work through critiques, reviews, and quality guardrails (journeys, wireframes, prototypes, UI).
• Strong working knowledge of design systems and governance; practical experience applying design system (or equivalent) and contributing component requirements back to system teams.
• Solid foundation in user research & usability testing, including planning, moderation, synthesis, and translating findings into design changes.
• Practical accessibility expertise: designing for WCAG compliance and platform accessibility settings (e.g., dynamic text size), plus cross-device ergonomics (e.g., touch target sizing).
• Proficiency with tools such as Figma (preferred), plus other design/prototyping tools (Sketch, InVision, Adobe suite).
• Comfortable working in Agile/Scrum with defined “Definition of Done”, sprint demos, and stakeholder sign-offs where needed.
• Insurance/financial services domain knowledge is an advantage.

Qualifications

• Upward of 8 years of relevant professional experience driving creative strategy and execution for digital products.
• Diploma graduate or above in graphic design or related disciplines such as Industrial Design, Visual design, human-computer interaction (HCI).
• Strong portfolio demonstrating end-to-end product thinking, interaction/UI craft, and ability to deliver within constraints and with measurable outcomes.

Job Category:

Client / User Experience Design

Posting End Date:

09/07/2026