Analyst, Customer Service Operations

DePuy Synthes is recruiting for an Analyst, Customer Service Operations, located in Bogotà, Colombia or Sao Paolo Brazil

Job Overview 

In this role, the Analyst, Customer Service Operations supports DePuy Synthes’ Supply Chain organization by ensuring timely, accurate, and compliant order‑to‑delivery execution for customers across OUS markets. This position plays a key role in delivering a high‑quality customer experience while supporting inventory visibility, order accuracy, and continuous process improvement. The role offers broad exposure to supply chain operations and cross‑functional collaboration, contributing directly to patient care and business performance. 

Key Responsibilities 

• Support end‑to‑end customer service operations, including order entry, order validation, delivery coordination, and issue resolution 
• Monitor order status and inventory availability to ensure on‑time, in‑full delivery to customers 
• Serve as a point of contact for internal stakeholders and customers regarding order status, returns, and service inquiries 
• Identify and resolve order discrepancies, delivery issues, and system errors in alignment with established procedures 
• Maintain accurate customer and order data within enterprise systems (e.g., ERP or order management tools) 
• Support continuous improvement initiatives by analyzing service metrics, trends, and root causes of service issues 
• Collaborate with Supply Chain, Logistics, Finance, and Commercial teams to support operational alignment 
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements 
 

Qualifications 

Education: 
• Bachelor’s degree required, preferably in Business Administration, Supply Chain, Logistics, Operations, or a related field 

Experience and Skills: 

Required: 
• 0–2 years of professional experience in customer service, supply chain, logistics, or operations support roles 
• Basic understanding of order‑to‑cash or supply chain processes 
• Strong attention to detail and ability to manage multiple tasks in a fast‑paced environment 
• Proficiency with Microsoft Office tools (Excel, Outlook, Word) 
• Ability to work collaboratively in cross‑functional teams 
• Commitment to quality, accuracy, and customer satisfaction 

Preferred: 
• Experience supporting international or OUS markets 
• Exposure to ERP or order management systems (e.g., SAP) 
• Experience in medical devices, healthcare, or regulated environments 
• Basic data analysis or reporting experience 
• Demonstrated interest in continuous improvement or process optimization 

• Effective written and verbal communication skills 

Other: 
• Languages: Portuguese required; English proficiency preferred 
• Travel: Minimal; occasional domestic travel may be required 
• Certifications: None required 
• Union: Not applicable 

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com. 

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

 Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. 

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