Account Manager - French Speaking (French Market)

Account Manager - French Speaking (French Market)

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo’s marketplace—shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand—this is the team for you.

We’re looking for an SMB Account Manager (French Market) to join our Manchester team. In this role, you’ll help us empower restaurant partners across France to get the very best out of our platform by advising on marketing, technology, and operational excellence.

Get to know our Commercial team — what drives us, how we work, and what you can expect.

What You’ll Be Doing

You’ll be joining the SMB (Small Medium Business) team. Based in Manchester City Centre, we are a high-energy group that supports local independent restaurants through a desk-based consultancy model, helping them navigate the rapidly expanding delivery industry.

Here’s what your day-to-day might look like:

• Portfolio Management: Lead a diverse portfolio of accounts using a desk-based model, supporting growth through phone, email, and digital presentations.

• Relationship Partnership: Maintain long-term relationships with our French partner base, ensuring high-quality service and driving positive outcomes for both the restaurant and Deliveroo.

• Campaign Execution: Drive engagement with national and local marketing opportunities to improve key performance metrics, including order volume and partner retention.

• Operational Liaison: Act as the bridge between your restaurants and internal teams to ensure our solutions are delivered according to partner needs.

• Data-Driven Strategy: Use insights to identify performance barriers and implement creative solutions that help partners offer the best delivery experience possible.
  

What You’ll Need to Thrive

Essential:

• Professional fluency in French, with the ability to converse confidently with business owners in the French market.

• Proven track record in account management, with strong relationship-building skills that consistently produce positive results.

• Strong communication skills, specifically an excellent phone manner and experience providing high-quality support via telephone or video.

• Analytical ability, with a knack for understanding complex problems and finding the crux of an issue quickly using data.

• Creative problem-solving, with an enthusiastic approach to removing barriers and a keen interest in how technology drives partner success.
  

Why Join Us?

At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:

Make a visible impact every day

Your work directly improves experiences for customers, partners and riders.

Learn fast in an entrepreneurial environment

Work close to the market with autonomy, pace and real responsibility.

Build a career, not just a role

Stretch yourself, develop new skills and grow as the business evolves.

Deliver together in an inclusive culture

Collaborative, values-driven teams that support how you work best.

We aim to create