Programmatic Account Manager

This role is a part of the self-service department at Goodway Group where you will train and advise clients on how to use The Trade Desk as a certified service partner and guide them on their journey to in-housing their programmatic media. Reporting to the Team Leads you will serve as the day to day lead on managing the partner program client relationships for 15-25 agency and brand primarily self-service clients. You are responsible for building trusted relationships and in turn retaining and growing your portfolio. 

What You Will Do

• Maintain a high level of client retention 90%+ and customer satisfaction
• Drive measurable growth within partners measured in brands, channels, programmatic share and key feature adoption
• Communicate Intentionally - Both internally & externally to make sure you’re effectively teaching clients and relaying internal information so our clients learn what they need to be successful & we are operating well as a team
• Jumping in to support teammates, bring new ideas, and trainings to keep making our team and clients get the most out of their self-service contract
• Given the scale of clients servicing it is important to ruthlessly prioritize internal & external needs to make sure we continue to grow our clients and our business. This includes quarterbacking across functions such as trading, and ad ops to make sure we’re bringing them in where they can add the most value.
• Consistent growth in expertise in programmatic, trade desk, digital & activation best practices
• Constantly learn, test and experiment so can bring new services, training & support to help our clients level up, consolidate and grow 
• Strong client responsiveness & retention of the clients we should & want to keep (I.E 95%+ retention in first year)
• Help drive programmatic consolidation amongst our clients (across platforms & channels)
• Help elevate the entire self-service internal team by bringing new best practices, ideas, and being a great teammate
• Bring innovative training, and best practices to our clients so they become self-sufficient

Who You Are

• Minimum of 3-5 years of working knowledge of technology platforms (Ideally DSPs, The Trade Desk)
• Successfully manage and grow a roster of key agency and client direct self-serve accounts while maintaining the highest level of client satisfaction, while executing and leading key partner program initiatives
• Stay up to date to industry & technology updates primarily with The Trade Desk to not only learn, but teach clients to be an expert on the platform and the industry. Ability to zoomout and understand clients business, but also role up the sleeves and guide them through campaign setup and success.
• Develop collaborative relationships cross functionally including working closely with the trading team to rapidly onboard new clients, grow key accounts and grow and prepare the partner program from “walk” to “run” stage. As the partner program offering gets exposed to more stakeholders there will be additional need to collaborate and partner with the business unit lead and field sales team in positioning & support in bringing on net new business
• Consistently develop and demonstrate a high level of knowledge of the industry and successful strategies to best support your portfolio.