Coordinator, B2B Fulfillment

Job Title:

Coordinator, B2B Fulfillment

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran status race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for an organized and conscientious team player to join our Operations team as the B2B Fulfillment Coordinator, reporting to our B2B Operations Manager. The ideal candidate will have 1-2+ years of experience working with EDI documents and retail orders, or a similar role in B2B order support. You will be essential to Bombas’s wholesale supply chain by ensuring data accuracy, timely transmission of documents, and supporting high fill rates.

Bombas products are best-in-class. The Operations Team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. To get the job done, you’ll use SPS, NetSuite, Excel, and Looker, and interact with teams internally and at our warehouse. This is an opportunity to join a fast-growing segment of the Bombas business. The role may be or become dedicated to a subset of Bombas’s highest volume highest visibility retail accounts.

What you’ll be responsible for:

• Support order fulfillment for the Wholesale sales channel
  • Verify accuracy of order and product details. Coordinate with the Sales team to modify or resolve order changes.
  • Populate logs with order details for record-keeping and prioritization of order fulfillment.
  • Collaborate with the Transportation team to track inbound shipments and the Sales team to communicate early or late arrivals.
  • Review available inventory and create and/or transmit orders to the warehouse. 
  • Oversee end-to-end fulfillment after order transmission through warehouse processing, including retailer VAS execution and pickup staging, to routing and final customer pickup.
  • Report delays, product defects, or systems inaccuracies to internal and external teams.
  • Communicate with Sales, Operations, Accounting and Warehouse teams on order-specific questions.
  • Create and maintain process documentation for internal use and to support warehouse teams
• Align internal and external records
  • Reconcile shipment data across systems, ensuring accuracy of SKUs, quantities, and ship dates.
  • Verify fulfillments posted in the last 24 hours of warehouse processing.
  • Use NetSuite and Looker for tr