Manager, Premium Audit

As a Manager, Premium Audit, you'll be responsible for managing our premium audit operations through team leads and individual contributors, ensuring efficient and compliant audit processes while driving continuous improvement. You will translate functional plans into operational processes and guide execution to meet business objectives. This role requires strong management practices and the ability to navigate complex audit scenarios while maintaining excellent customer and partner relationships. You'll work cross-functionally to optimize audit workflows and contribute to Pie's overall underwriting and profitability goals.

How You'll Do It

Premium Audit Operations Management:

• Manage premium audit operations through team leads and professional individual contributors, ensuring consistent quality and productivity standards
• Translate business segment strategy into functional audit plans and guide day-to-day execution
• Oversee both internal audit processes and vendor relationships, ensuring service level agreements are met
• Monitor audit completion rates, quality metrics, and customer satisfaction scores
• Ensure compliance with state and bureau audit requirements across all audit types (mail-in, phone, virtual, and physical audits)
• Partner with Analytics team to analyze audit results and identify trends impacting profitability

Process Improvement and Strategy Implementation:

• Develop and execute operational initiatives to improve audit efficiency and customer experience
• Work with Senior Management to implement long-term audit strategies aligned with company objectives
• Collaborate with Product, Engineering, and Operations Performance teams to optimize audit workflows and automation opportunities
• Build and maintain audit procedures, guidelines, and best practices documentation
• Identify opportunities for process streamlining and cost reduction while maintaining audit quality
• Support implementation of new audit technologies and system enhancements

Team Leadership and Development:

• Provide a hands-on approach to leadership, ensuring team success by offering guidance, support, and using strong management practices such as regular one-on-ones and performance coaching
• Balance leadership responsibilities with direct contributions to ensure project deadlines and quality standards are met
• Establish clear expectations and performance measurements for direct reports
• Conduct team calibrations and quality reviews to ensure consistent audit standards
• Support recruitment and onboarding of new team members as the audit function scales
• Create development plans for team leads and individual contributors
• Foster a collaborative, customer-focused culture within the audit team

Cross-Functional Collaboration:

• Serve as the audit subject matter expert for cross-functional projects and initiatives
• Collaborate with Underwriting, Claims, and Business Development teams on audit-related issues
• Partner with Customer Service and Billing teams to resolve audit disputes and collection matters
• Work with Compliance team to ensure adherence to regulatory requirements
• Communicate audit insights and recommendations to senior leadership
• Advocate for customer needs while ensuring business objectives are met

Escalation Management:

• Handle complex audit disputes and customer escalations requiring management intervention
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