Field Service Associate (Field Service Administration)

Field Service Associate (Field Service Administration)

Company:

PT Boeing Indonesia

Key Responsibilities:

• Perform planning, coordination, and organization of Boeing focal and field personnel based on customer needs.

• Coordinate field operation assignment procedures, training, and orientation to ensure on‑site personnel meet customer expectations.

• Provide guidance to Boeing personnel regarding local language, culture, and customs.

• Maintain local Boeing base presence and manage office facility coordination with Boeing International Enterprise Services.

• Provide specialized on‑the‑job training to customers regarding Boeing resources.

• Research information to assist customers in resolving moderately complex operational issues.

• Assist management with negotiating costs and coordinating special events.

• Monitor and report on customer information to support marketing and sales activities.

• Process payments and expense reports for Boeing travelers and arrange travel reservations, coordinating with Boeing Travel.

• Manage customer contacts and maintain detailed customer knowledge and office manuals; ensure procedures are implemented.

• Work under general direction and operate with a high level of autonomy when required.

Required Qualifications:

• High business level English language skills (speaking, listening, writing, reading), including ability to influence others and explain topics of moderate to high complexity.

• High level of cross‑cultural awareness and ability to manage cross‑cultural interactions effectively.

• Bahasa Indonesia language proficiency required (business level recommended for customer-facing responsibilities).

• Demonstrates integrity and supports positive team dynamics.

Preferred Qualifications:

• Basic understanding of database and information management systems.

• Experience with SAP, Oracle, Salesforce, or similar systems.

• Experience working with a multinational company.

• Comfortable using Microsoft Office applications (Word, Excel, Access, PowerPoint, SharePoint).

• Strong communication skills and customer service experience.

• Willingness to learn and ability to work with minimal supervision.

• Demonstrates integrity and supports positive team dynamics.

Other Information:

• This role requires strong local knowledge and the ability to represent Boeing in customer-facing situations.

• The position supports operational continuity and customer satisfaction for Boeing’s products and services in the region.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Indonesia)