(Hybrid) Customer Service Specialist II -Transportation Management

About the Role 

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers.

This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work.

Please note: Interviews will be conducted in person at our Rogers, AR location.

What the Candidate Will Do

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Set up new Receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrier regarding detention and other accessorial information
• Set up new customer and vendor users on the Transportation Management System
• Acquire solid understanding of customer business practices and workflow

 Basic Qualifications

• High school diploma or GED equivalent
• 1+ years of customer service experience /Or Transportation Experience
• Basic proficiency with Google Workspace or Microsoft

Preferred Qualifications

• Bachelor’s degree in Transportation, Logistics, or Supply Chain Management.
• 2+ years of deep experience in the logistics industry.
• Analytical Mindset: Familiarity with BI and Tableau reporting to turn data into actionable insights.
• Advanced proficiency with Google Workspace or Microsoft Office Suite.

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at <