Senior Product Manager 

Senior Product Manager 

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. 

The Product Manager has a key role in establishing NiCE’s vision, strategy, and product roadmap for NiCE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives.   

The Product Manager is the champion for their products throughout each product's lifecycle, from strategic definition to technical design to end-of-life planning. The core objective of the Product Manager is to optimize product profitability by maximizing customer satisfaction through timely delivery of appropriate and useful products/features, with clearly articulated product positioning that effectively communicates the value proposition of the NiCE solution. The Product Manager represents customer needs in product definition artifacts and on cross-functional program teams, ensures product acceptance in the market, and plans orderly transitions of products from one version to the next. Together with Product Marketing and Development, and other members of the Product Management team, the Product Manager will help the company develop a product roadmap that ensures NiCE offers highly competitive solutions to its customers.   

Essential functions of the Product Manager include developing market and product requirements for the NiCE product/solution offering, based upon customer, competitive, technical, and market information. The Product Manager defines the roll-out plans for delivering the individual products to market, develops product positioning, packaging, and pricing strategies, and champions the product launch process for and within NiCE, including with potential customers.   

The ideal candidate has a background in requirements definition, as well as experience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Manager, Business Analyst, User Experience professional, Quality Engineer,