Senior Product Owner (Pharmacy Infusion/Billing)

Overview: The Senior Product Owner is responsible for establishing a deep product expertise both from a technical and market perspective by understanding buyer and user personas, value proposition, benefits, features and functionality, competitive landscape, architecture, code base, and technical components. This person collaborates closely with other product owners, product managers, scrum master(s), and development managers to leverage Agile processes and tools which support product requirements, sprint review, backlog refinement (grooming), sprint planning, retrospectives, and backlog/ticket creation. This role will partner closely with product managers in reviewing product roadmaps and drive the prioritization of work accordingly. This role will plan, prioritize, and maintain product feature backlog and development for a product and owns and drives product release planning, backlog prioritization, and ticket review through the elaboration of user stories. This person has prior experience with software-as-a-service (SAAS) distribution models. 

Key Responsibilities

Product Strategy & Ownership

• Serve as the subject matter expert for product areas involving medical billing, infusion therapy workflows, oncology services, and chronic care programs.
• Gather stakeholder input—from clinical, billing, and finance teams—to define user needs and product requirements.
• Develop and maintain a prioritized product backlog using data-driven methodologies.
• Write clear and actionable user stories, acceptance criteria, and workflow diagrams.
• Contribute to product roadmap planning, release scoping, and cross-functional alignment.

Requirements & Workflow Analysis

• Translate complex revenue cycle processes (coding, charge capture, claims, denials, payment posting) into product features.
• Break down infusion- and oncology-specific workflows, including necessary payer and billing logic.
• Identify system gaps, pain points, and opportunities for automation or process improvement.
• Create documentation including business requirements, product specs, and operational workflows.

Cross-Functional Collaboration

• Work closely with engineering, UX, billing operations, clinical teams, and finance to ensure clarity and alignment.
• Participate in agile ceremonies including sprint planning, grooming, and review sessions.
• Provide subject matter expertise to engineers and designers to ensure functional accuracy.

Product Validation & Quality

• Partner with QA teams to ensure coverage of real-world billing and infusion workflows.
• Perform user acceptance testing (UAT) with operational and financial stakeholders.
• Ensure product alignment with healthcare regulations (HIPAA, payer billing rules, infusion/oncology requirements).

Financial & Operational Insight

• Apply accounting literacy to evaluate financial reporting needs and month-end processes.
• Support reconciliation workflows as they relate to billing, payment accuracy, and revenue integrity.
• Utilize understanding of infusion therapy and oncology billing to guide product decisions that affect financial outcomes.

Qualifications

Required

• 3–5+ years of experience in