Private Client Operations Specialist

Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

 

PRIVATE CLIENT

 

As part of our Commercial organization, the Private Client team is dedicated to providing elevated services and exceptional experiences for our premium customers. They go above and beyond, from arranging special styling appointments and sourcing bespoke pieces with brands, to fulfilling exclusive or exceptional requests, ensuring a truly unique shopping experience.

 

 

LONDON

 

Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.

 

 

THE ROLE

The Private Client Operations Specialist – EMEA plays a critical role in enabling the success of the Private Client business across the region.

Acting as the operational backbone of the EMEA team, this role ensures that Private Client stylists and client teams are supported with the systems, processes, training, and operational frameworks required to deliver an exceptional client experience.

You will lead the onboarding and operational training of new team members, champion the adoption and optimisation of systems and tools, and serve as the key operational liaison between regional teams and global stakeholders. You will also manage operational escalations and identify opportunities to improve processes, helping drive operational excellence and continuous improvement across the Private Client function.

This role combines operational excellence, training expertise, systems knowledge, and cross-functional collaboration, ensuring the EMEA Private Client team operates with efficiency, consistency, and a client-first mindset.