Staff QA Engineer I

Company Introduction  

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Role Overview  

This role focuses on ensuring high-quality customer experiences across e-commerce and customer-facing applications. You will own testing strategies, execution, and continuous improvement for features that impact real users at scale, working closely with multiple product and engineering teams. 

What You Will Do  

• Design and maintain comprehensive test plans and case management for large-scale, cross-functional projects.
• Define end-to-end test strategies spanning multiple service domains.
• Break down ambiguous, complex problems into clear, actionable plans and drive them to completion.

• Develop and execute automation across mobile, web, and backend platforms.
• Own and continuously evolve test automation frameworks and infrastructure.
• Design and implement integration test strategies against live or production-like environments.

• Define, optimize, and enforce QA standards and best practices.
• Drive bug tracking, metrics visualization, and quality trend analysis.
• Lead incident management practices and drive resolution of production issues.
• Produce clear, high-quality documentation and runbooks that empower the team.

• Act as a cultural and professional role model; drive multiple projects or mission-critical components.
• Shape team culture and champion continuous improvement.
• Mentor team members and support their professional growth.
• Coordinate across teams, align stakeholders, and work effectively with cross-functional peers.
• Facilitate decision-making, build consensus, and remove roadblocks.

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