Manager, User Experience

Confirmed live in the last 24 hours

ConnectWise

Mumbai / Pune / Bangalore

Hybrid

Posted March 24, 2026

Job Description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Job Location - Mumbai / Pune / Bangalore

General Summary:

The Manager of User Experience is responsible for leading a global team of entry-level to experienced professionals focused on shaping the overall user experience vision and strategy by turning complex problems into intuitive solutions that lead to setting the course for our product evolution. This role supports cross-functional teams by communicating and providing feedback on product design principles and updates to users to ensure that they have a positive experience.

Essential Duties & Responsibilities:

Sets goals and objectives for team members for the achievement of operational results
Supervises support and/or professional-level colleagues
Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
Leads and prioritizes the daily activities of the team
Manages, mentors, and coaches to develop a collaborative and dynamic team
Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
Develops and executes a comprehensive user experience strategy that aligns with the company's goals and customers needs
Fosters design culture and thought leadership throughout the team
Actively pursues continuous improvements based on analytics and maintains a constant pulse on the behaviors of ConnectWise partners
Collaborates cross-functionally to communicate and implement product concepts and launches
Conducts and oversees usability testing, interpret test results, and integrates these insights into design improvements
Helps plan and participate in user research and testing, and incorporates learnings into designs
Utilizes research findings to inform design decisions and ensures the team is creating user experiences that meet user needs and expectations
Establishes and maintains design systems, guidelines, and standards to promote consistency and cohesiveness across all digital products and platforms
Plans and conducts usability testing sessions to gather feedback from users and iterate on designs to optimize the user experience
Regularly reports to leadership on the status of user experience projects, the achievements of milestones, and the impact of user experience improvements on key business metrics
Stays abreast of industry trends and advancements in user experience design and technology, continually seeking ways to improve and innovate

Knowledge, Skills, and/or Abilities Required:

Exceptional leadership and customer service skills
Willingness to work in a team environment
Strong organizational skills to give the team direction
Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events
Excellent presentation and communication skills
Understanding of ConnectWise partners and users, and ability to s

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