Planning & Operations Associate

About the role

At Deliveroo, our Global Promotions team is on a mission to build lasting relationships with our customers from their very first order by ensuring we’re an affordable habit across restaurants and grocers, personalising for every moment and sustainably balancing growth and profitability.

This team is the engine room for promotional planning and execution across Deliveroo. In this role, reporting into the Promo Operations Manager, you will support the creation and day-to-day management of the global campaign calendar, ensure campaigns are set up and executed smoothly, and play a key role in tracking, investigating, and resolving customer experience issues.

You’ll work closely with global and local teams to keep campaigns on track, improve operational processes, and ensure a high-quality, reliable promotions experience for our customers.

What you'll be doing

• Support the management of the global promotions calendar, ensuring campaigns are accurately planned, tracked, and communicated

• Coordinate with local and central teams to gather campaign inputs, timelines, and requirements

• Help maintain a clear and up-to-date view of all campaign milestones, dependencies, and deliverables

• Identify potential overlaps, gaps, or risks in the calendar and flag them proactively

• Support the end-to-end execution of promotional campaigns, ensuring all setup steps are completed accurately and on time

• Follow established workflows, checklists, and processes to maintain high execution quality. Assist in campaign QA and validation to minimise errors pre-launch

• Support the tracking and documentation of campaign-related incidents, ensuring issues are logged clearly and consistently

• Investigate incidents to identify root causes, working with cross-functional teams (Product, Tech, Data) to resolve them quickly

• Support post-mortems by analysing trends and recurring issues, helping to reduce future errors

• Contribute to improving processes and safeguards to increase campaign reliability

• Maintain and improve operational documentation, including playbooks, templates, and workflows

• Support the adoption of tools (e.g. Asana) for campaign tracking and coordination

Requirements

• 1–3 years’ experience in marketing operations, campaign execution, project coordination, or a similar role

• Strong organisational and project management skills

• Experience working with cross-functional teams (e.g. marketing, product, or operations)

• Proactive and self starter

• Familiarity with tools such as Asana, Airtable, or similar workflow management platforms

• Comfortable working with data and reporting to support operational decisions

• Interest in promotions, CRM, or marketing operations is a plus

• Strong written and verbal communication skills

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many be