Operations Specialist - Client Quality Journey

 

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in 11 countries, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring a Operations Specialist - Client Quality Journey to our Business Transformation team in São Paulo! 

The Business Operations & Transformation area is responsible for improving our clients' operational routines by making our processes scalable and standardized. Our mission is to serve as the benchmark for quality and efficiency at Wellhub, always in partnership with other internal teams. 

The objective is to ensure efficiency, quality, and the correct execution of HR client processes, in alignment with the Sales, Customer Experience, and Finance teams.

 

YOUR IMPACT

• Process Ownership & Execution: Lead the execution and rigorous monitoring of processes, acting as the primary owner of the client's operational journey.
• Proactive Problem Prevention: Monitor key operational metrics and identify patterns of incidents or potential risks. You will serve as the first point of contact for escalations and must manage priorities effectively.
• Data-Driven Insights: Conduct analyses and prepare reports to support decision-making. Transform feedback and client interactions into structured insights.
• Continuous Improvement: Collaborate with internal teams (CS, Product, and CX) to implement operational enhancements and eliminate friction points in the journey.
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life wellness.

WHO YOU ARE

• Strong English proficiency (writing, speaking, and listening) to engage in meetings with global stakeholders.
• Previous experience in operations, customer support, client services, or related fields is a plus.
• Experience in client-facing roles and continuous improvement is a plus.
• Strong analytical skills to work with data and identify the root causes of problems.
• High level of organization, attention to detail, and the ability to manage multiple priorities.
• Excellent interpersonal communication and collaboration skills.
• Proactive attitude and a strong sense of ownership in task execution.

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team. For this specific role, please note that strong english proficiency is a mandatory requirement.

 

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online