Operations Lead, AMAZON NOW

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. Amazon is seeking Team lead for its GSF NOW Transportation team. In this role you will working closely with hubs, spokes, logistic partners and other stakeholders for smooth management of line haul operations across Amazon's GSF NOW network. The team lead will be the first POC for any operational escalation and will engage with the right stakeholders to resolve the issue & prevent recurrence. Team lead should also work on VRID hygiene, Accrual’s improvement, In-transit loss reduction, Developing safety culture for Drivers, Truck Utilization improvement, new projects (Totes, PFS) etc. at zonal level. In BAU, he/she will be rostered in shifts for keeping a tab on operations & work on improvement projects.

Key job responsibilities
• Carrier Onboarding and management
• Carrier performance, VC reduction
• Capacity planning: TU analysis and veh rightsizing, work on adhoc reduction
• Performance review, WBR
• Coordinate with SLP & carrier to reduce in-transit losses/damages:
• Engage with Safety to improve yard & road safety
• Site management
• Align vehicle fleet plan with stakeholders
• Distance & Transit time inputs for all OD pairs
• FCND, YMS check-in cases
• Work with sites for reducing unloading dwells
• Compliances and program
• R4D, R4C, GPS compliance-registration compliance, BGV

Basic Qualifications

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

Preferred Qualifications

- Experience with Excel

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.