Head of Technical Services & Projects

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Head of Technical Services & Projects

Create a place where people thrive!

22 Bishopsgate is an iconic architectural statement with a human centric approach supported by cutting-edge systems redefining how property is designed, operated, and experienced. As we continue that journey, be part of an exceptional organisation that constantly challenges industry norms and pioneers the future of commercial real estate. This is your opportunity to contribute to something truly extraordinary.

You will lead the strategic vision and execution of hard services maintenance and capital projects that keep 22 Bishopsgate at the pinnacle of operational excellence. Drive optimal building system performance through innovative maintenance strategies whilst developing transformational capital improvements that enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through groundbreaking engineering solutions and forward thinking maintenance approaches.

Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and grow asset value through your technical skills and strategic innovation. Provide visionary leadership across maintenance services and project management teams, inspiring exceptional performance that reinforces 22 Bishopsgate's position as London's premier commercial destination.

Ensure every engineering decision and maintenance intervention contributes to creating an environment where occupiers thrive, systems excel, and our building continues to set new standards for operational brilliance in commercial real estate.

What this job involves:

You will lead the strategic vision and execution of hard services maintenance and capital projects that keep 22 Bishopsgate at the pinnacle of operational excellence. Drive optimal building system performance through innovative maintenance strategies whilst orchestrating transformational capital improvements that enhance our capabilities. Champion initiatives that elevate efficiency, reliability, and sustainability through ground-breaking engineering solutions and forward thinking maintenance approaches.

Oversee comprehensive project delivery, maximise resource effectiveness, and align maintenance and investment strategies with ambitious business objectives. Partner with senior leadership to revolutionise building operations and amplify asset value through your technical mastery and strategic innovation. Provide visionary leadership across maintenance services and project management teams, inspiring exceptional performance that reinforces 22 Bishopsgate's position as London's premier commercial destination.

Ensure every engineering decision and maintenance intervention contributes to creating an environment where occupiers thrive, systems excel, and our building continues to set new standards for operational brilliance in commercial real estate.

What your day-to-day will look like:

Strategic Planning and Execution:

Activity

• Develop and implement comprehensive hard services maintenance strategy for 22 Bishopsgate.
• Align maintenance and capital investment strategies with overall business objectives, ensuring that all initiatives contribute to the long-term success of 22BG.
• Drive innovation in building services operations and maintenance techniques, fostering a culture of continuous improvement for the benefit of Occupiers and BNPP

Measures

• Asset Management Strategy set and adhered to.
• Service Partner Contractor KPI’s set and target being met
• Set and support delivery of stretching strategic targets
• Develop a pipeline of innovation which delivers value
• Demonstrate value delivery through strategic approach
• All as built information is up to date and controlled to keep an accurate record.

Building Systems Management:

Activity

• Ensure the optimal performance of all building systems through effective strategies. Implement innovative engineering, data networks and system solutions to improve efficiency, reliability, and sustainability.
• Oversee the integration of smart building technologies and automation systems, keeping 22 Bishopsgate at the forefront of modern building management practices.

Measures

• Data strategy in place and signed off for the whole building systems approach.
• Evidence of data led decision making.
• Pipeline of innovation developed, agreed and delivered

Project Management:

Activity

• Delivery of capital improvement / replacement projects, ensuring they are completed on time, within budget, and to the highest quality standards.
• Leading internal teams, contractors, and stakeholders to ensure smooth project execution.

Measures

• Effective governance maintained on project delivery
• Pipeline of projects developed and signed off
• Maximise plant effectiveness KPI’s delivered

Resource Optimisation & Service Partner Leadership:

Activity

• Lead the strategic relationships with service providers and vendors, ensuring they meet performance standards and align with 22 Bishopsgate's objectives.
• Negotiate contracts, set KPIs, and oversee service delivery to maintain high-quality building operations and maintenance at outstanding value

Measures

• Effective contract governance maintained
• Contract deliverables achieved
• Demonstratable value achieved
• Lead the service providers to develop innovation

Sustainability and Compliance:

Activity

• Ensuring compliance with relevant regulations, health and safety standards, and industry best practices
• Develop and implement sustainability initiatives to reduce energy consumption and environmental impact.

Measures

• All compliance legislation adhered to through successful audit process
• Standards maintained across the service provision
• Feedback scores high
• H&S Measures

Team Leadership and Development:

Activity

• Motivate and develop a team of technical professionals through outstanding leadership. Foster a culture of excellence, innovation, and continuous learning within the team.
• Act as an advocate of the organisation’s people objectives, culture and principles.
• Take an active role in the overall leadership of building as part of the SLT.

Measures

• Staff Survey feedback metrics
• Annual goals, personal development plans in place and regular reviewed for the team.
• Collective responsibility taken as part of the senior leadership team

Stakeholder Management:

Activity

• Liaise with building occupants, property management, and other stakeholders to address concerns and communicate project impacts. Ensure reports on maintenance activities, capital projects, and building performance to senior management, are accurate and well presented.

Measures

• Take an active role in the various forums. – Occupiers, ESG, DE&I that support the success of the building.

Budget Management:

Activity

• Develop and managing annual service charge and capital budgets for maintenance activities and capital projects.
• Monitor and report expenditures and ensure cost-effective use of funding, balancing financial considerations with operational needs.

Measures

• Service Charge maintenance delivered to budget
• Service charge budgeting and reconciliations completed on time
• Annual Capital plan developed and signed off
• RICS Service Charge code compliance

Emergency Response and Business Continuity:

Activity

• Develop and maintain emergency response plans for building systems failures.
• Ensure rapid response to critical issues to minimise disruption to building operations. Be part of the overall BCP Response for the building.
• Be part of the Gold Command Response Team

Measures

• Take an active role in the business resilience planning, training and execution
• Gold command team training completed. Part of the team.

Statutory Compliance and Health & Safety:

Activity

• Ensure full compliance with all relevant statutory regulations, COP’s and health and safety standards.
• Develop, implement, and maintain safe systems of work principles and procedures.
• Conduct regular risk assessments, safety audits, and training programmes to promote a safe working environment for all occupiers, staff, and contractors.

Measures

• Proactive H&S management culture in the building. Effective approaches developed which deliver all work safely
• Governance well maintained and KPI’s delivered to target.
• Support the H&S leadership approach through the Safety committee.

Required Experience

• Chartered Building Surveyor (MRICS) or Engineer (CIBSE / IET)

• Experience of Large scale Maintenance Delivery

• Leadership of significant maintenance and systems programmes.

Desirable Experience

• Engineering Qualification

• Member of CIBSE

• Member of RICS

• Systems Innovation.

• Leadership of High Performance Teams

#LI-JA1

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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