Shipping Manager – High Volume Fulfillment Pharmacy (Over 60,000 Orders Daily)

Job Summary:
We are a rapidly growing telemedicine fulfillment pharmacy handling over 60,000 prescriptions daily for the Miami and Fort Lauderdale, FL areas. We’re seeking an experienced, high-performing Shipping Manager who thrives in a fast-paced, metrics-driven environment and brings with them the rigor, innovation, and precision of a Fortune 500 production or logistics operation.
This role is ideal for a data-driven leader with a deep understanding of logistics workflows, distribution efficiency, and team performance management — someone who can build, train, and lead high-functioning shipping teams that consistently exceed throughput expectations.

Key Responsibilities:

•    Full ownership of daily shipping operations — ensuring 100% of orders leave on time, in full, every day.
•    Lead, coach, and scale a best-in-class shipping team (techs, supervisors, support) with a military-like attention to detail and discipline.
•    Oversee integration and optimization of shipping software, hardware (scanners, sorters, printers), and platforms (FedEx, UPS, USPS, etc.).
•    Build and maintain real-time dashboards and KPI trackers for throughput, order accuracy, daily volume, and error rates.
•    Identify process gaps and rapidly implement lean improvements to reduce waste, increase speed, and maintain regulatory compliance.
•    Collaborate with Fulfillment and Pharmacy Ops teams to optimize packaging, staging, and cut-off workflows.
•    Champion accountability: daily huddles, performance reviews, corrective action plans, and incentive tracking.

Qualifications:

•    Has 5+ years of experience managing high-volume shipping/logistics (ideally 25,000+ packages/day).
•    Comes from a production, logistics, distribution, or manufacturing background.
•    Expertise in managing KPIs, SLAs, throughput, cost per shipment, takt time, and cycle time fluently.
•    Capable of using and optimizing our in-house software stack and/or introducing external tools to improve visibility, scheduling, and output.
•    Leads with energy, clarity, and high standards — knows how to get buy-in from their team and drive continuous improvement.     

Preferred Experience:
•    Background in industrial engineering, logistics, or operations management
•    Prior exposure to regulated environments (e.g., pharmacy, medical, food, automotive)
•    Familiar with Lean, Six Sigma, Kaizen, or Agile principles

What We Offer

• Competitive salary.
• Bonus program based on productivity and efficiency.
• Flexible scheduling options.
• Opportunities for growth in a rapidly expanding telepharmacy practice.
• Collaborative and innovative work environment focused on patient safety and compliance.

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