IT Support Specialist

Confirmed live in the last 24 hours

Zuora

Chennai, Tamil Nadu, India

Remote

Posted April 10, 2026

Job Description

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The Team & Role

We are seeking a skilled and customer focused IT support specialist to join our team in Chennai. The ideal candidate will provide exceptional technical support to all users located in country. This role requires a combination of technical expertise, strong communication skills and a proactive approach to problem-solving. We are continually driving the implementation of new technologies to bring our work environment to the future which requires a team ready to take on new challenges. Be a part of a growing company poised for growth and an energetic engaging team!

Our Tech Stack: MacBooks, Windows laptops, Zoom/Neat technology, Google Workspace, Slack and a variety of applications running on our employee’s clients.What you’ll do

Duties in this role include:

Service Desk
- Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
- Provide timely response to all issues, update internal customers on status, solicit additional information, if needed, and troubleshoot issue
- Research technical solutions in department specific applications
- Diagnose, troubleshoot and resolve laptop, account and mobile issues
- Follow up with end users, provide feedback, and see problems through to resolution
- Support multiple locations and must be versed in providing remote support
- Adhere to service level agreements and targets
- Document procedures and develop end user instructions
Site Support
- Provide in-office and walk-up help desk support for local staff
- Comfortable with supporting Zoom rooms and equipment
- Support 3rd party site technicians as needed (telcos, workstation techs, other technical dispatches, etc.)
- Manage on-premise hardware

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