Business Systems Specialist / Lead (Automation & AI)

This is a remote role.

 

About Reachdesk

Reachdesk is a cutting-edge B2B gift and SWAG platform that allows companies to deliver e-gifts, gifts, and bespoke merchandise that build deeper connections with customers, prospects, and employees at the click of a button. We integrate seamlessly with sales and marketing tech stacks, enabling companies to deliver moments that matter at scale, globally, throughout the entire customer lifecycle. Working with some of the world’s leading brands, we're assembling a world-class global team across London, Lisbon, and New York - and we're looking for our next Business Systems Specialist / Lead!

 

Role description

We’re looking for a curious, systems-minded builder to help Reachdesk scale how the business operates. In this role, you’ll identify inefficiencies across teams and design practical solutions using automation, integrations, internal tools, and AI. Through this work, you’ll influence how systems, data, and processes are structured across the business, helping Reachdesk scale efficiently as we grow.

Reporting to our Chief Product Officer, you’ll work cross-functionally with teams across Product, Engineering, Customer Support, Supply Chain, Marketing, Sales, and Finance to eliminate manual work, improve data flows, and build scalable operational systems. While the role is highly collaborative, you’ll operate with a high degree of autonomy to take ownership of problems, design solutions, and implement them end-to-end.

This role is ideal for someone who enjoys understanding fragmented real-world processes and turning them into systems that integrate across teams, tools, and core business platforms.. You’ll build lightweight tools, scripts, and integrations that allow Reachdesk teams to move faster, reduce errors, and focus on high-value work.

You’ll also help Reachdesk leverage AI thoughtfully, identifying opportunities where AI agents, automation tools, or new technologies can meaningfully improve workflows.

This is a highly strategic role with company-wide impact, perfect for someone who takes ownership of complex problems and delivers pragmatic, high-impact technical solutions.

 

Your responsibilities will include:

• Identify operational inefficiencies across the business and lead the design of scalable solutions to eliminate manual or repetitive work.
• Build and evolve automations, integrations, and internal tools using APIs, scripting, spreadsheets, and automation platforms.
• Develop and maintain reliable data workflows that consolidate information across systems, and ensure data accuracy and accessibility for teams.
• Partner with stakeholders across the company to understand operational processes, then autonomously translate them into efficient, automated systems.
• Own and prioritize a backlog of automation and operational improvement initiatives, aligning work to business priorities and measurable efficiency gains.
• Design systems that reduce operational risk, eliminate human error, and improve the reliability of business processes at scale.
• Evaluate and implement practical AI use cases that improve internal productivity and decision-making, guiding where and how AI should be applied across the business.
• Act as a trusted partner to stakeholders, influencing best practices in automation, systems design, and process improvement.
• Own and maintain key components of the automation stack, ensuring reliability, scalability, and clear documentation while driving continuous improvement.
• Work with and optimise core business systems such as CRM, ERP, finance, support, marketing, and data platforms, taking ownership of how they integrate into the wider tooling ecosystem and support efficient business operations.

 

About You

The successful candidate will have:

• 5+ years of experience in roles such as Business Systems, Automation Engineering, Solutions Engineering, RevOps Engineering, or similar.
• Experience owning or leading cross-functional automation or systems initiatives.
• Strong problem-solving skills and the ability to translate fragmented business workflows into scalable systems.
• A pragmatic, self-driven mindset that is able to identify problems and drive solutions from discovery through