Senior Software Engineer - FullStack

Confirmed live in the last 24 hours

Roku

Bengaluru, India

Hybrid

Posted April 2, 2026

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

At Roku, the Customer Care Engineering team is at the forefront of creating innovative solutions that redefine how we support millions of Roku users worldwide. We build and maintain a diverse ecosystem of cutting-edge tools and applications, including the Roku Support help center, advisor-facing tools for call centers, third-party partner integrations, internal web portals, and a robust suite of web services. From customer account management to big data pipelines, automated deployments, and build tools, our work touches nearly every aspect of the Roku experience.Our mission? To empower Roku customers and support teams with seamless automation, intuitive self-service tools, and powerful troubleshooting capabilities. We’re passionate about crafting secure, high-performance applications that not only solve problems but also deliver a delightful, branded user experience. If you’re excited about building scalable, impactful solutions that make a real difference, this is the team for you.

About the role

Roku is seeking an experienced, versatile, and skilled Full Stack Engineer to join our dynamic Customer Care team. You will play a pivotal role in building and evolving a platform, leveraging web technologies and cutting-edge generative AI, to support world class customer care experiences including intelligent chatbots, agent dashboards, telephony integration, and self-service workflow automation. Your expertise will help shape intelligent, scalable solutions that enhance customer support experiences and multiple support call centers globally.

What you'll be doing

Design, develop, test, deploy, document, and maintain full stack web applications for a multi-region CRM platform
Determine the strategic and tactical direction of the front-end architecture with cross-browser compatibility, accessibility and search engine optimization
Build and optimize Retrieval-Augmented Generation (RAG) solutions to power chatbot interactions
Advocate for operational excellence, driving best practices in monitoring, performance, and reliability.
Participate in the agile development process, including scoping, technical design, effort estimation, coding, testing, debugging, code reviews, maintenance, and support
Write clean, efficient, and maintainable code across frontend and backend services
Monitor, debug, and resolve issues across the stack to maintain platform reliability.
Stay updated on emerging technologies, bringing innovative ideas to enhance the platform.
Collaborate with product managers, UX designers, data science and larger engineering team on business and architecture proposals to deliver seamless customer care experiences.