Director of North America, Pre-Sales Platform Specialists

See yourself at Twilio

Join the team as Twilio’s next Director of North America, Pre-Sales Platform Specialists.

About the job

This position is needed to lead, coach, and empower the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy.

As a key member of the global leadership group, you will provide strategic direction and operational support for the largest team in the department. This is a high-impact, visible opportunity to mentor emerging leaders, drive product alignment across teams, and ensure strong leadership presence in the region during a pivotal growth phase at Twilio.

Responsibilities

In this role, you’ll:

• Lead and develop a team of managers, fostering growth and high performance across North America Product Specialists.
• Mentor, support, and challenge managers to create and execute innovative solutions.
• Cultivate cross-functional partnerships to align on go-to-market strategy and product priorities.
• Represent North America Product Specialists in executive forums, acting as a key advisor to the global head.
• Ensure operational stability, trust, and continuity for front-line management during periods of growth and change.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 10+ years of experience, including people management within a technology or SaaS environment.
• Demonstrated experience mentoring and developing leaders at multiple organizational levels.
• Exceptional executive communication and presentation skills.
• Strong collaboration skills and experience navigating matrixed, cross-functional environments.
• Expertise in product strategy, go-to-market planning, and solution architecture.
• Proven ability to drive business results in a fast-paced, growth-focused setting.
• Organizational and program management skills.

Desired:

• Experience as a second-line leader (managing managers) within a technology presales/post-sales or product specialist team.
• Experience supporting large regional teams within a global environment.
• Familiarity with cloud computing, sales enablement, or value engineering.
• Track record of building trust and supporting leaders through growth and transitions.

Location

1. This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washingt