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Facilities Coordinator cum Concierge (육아휴직 대체 계약직)

*고용형태 : 계약직 (육아휴직 대체)

*계약기간 : 26년 5월 중순~27년 7월 말

Client/Stakeholder Management

• Provide superior customer service to meet on-site client’s expectations
• Ensure prompt operation of the switchboard and that all phone queries are directed to the correct client staff/ team.
• Maintain and update phone directory and phone systems as required.
• Ensure that reception areas, including desk and seating areas are tidy and presentable
• Meet and greet clients promptly and contact staff member via phone to advise of guest’s arrival
• Book meeting rooms as requested
• Process car parking booking requests for permanent and/or casual bookings
• Issue access cards, including entering into the system and handling any relevant paperwork
• Collect and/or receive local and international courier deliveries, receipting in register and contacting relevant staff
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• On-site key point of contact for Facilities in the client’s premises
• Fulfil any ad-hoc requests promptly and efficiently to support the facilities team or (client) business
• Ensure any faults or defects are recorded and reported to facilities team to ensure an outstanding client experience is maintained

Procurement & Vendor Management

• Assist the facilities team in the management and induction of all contractors on site to ensure they perform to the required standards
• Assist in the procurement of vendors and services as required

Finance Management

• Ensure all invoices, as relate to the operation of reception and mailroom are appropriately processed and tracked
• Assist in financial processes for facilities management team, to ensure that all financial management requirements are completed in a timely and accurate manner
• Ensure prompt and accurate management of purchase orders in the financial system, as required
• Health & Safety Management
• This role has the responsibility and duty of care to work safely, taking reasonable care to protect their own health and safety and that of fellow workers and visitors and to comply with the requirements of the health and safety guidelines, policies and rules.

Site Operations Management

• Assist in the implementation of Industry Best Practice operations
• Seek ways to constantly reduce costs and improve operational standards
• Occupancy planning – assist with updating of seating plans and new joiner seat assignment as required
• Maintain premises in neat and good working condition at all times
• Assist with reporting and follow up of building management issues
• Management of WHS including warden and first aid lists/ supplies
• Maintain access control and key register, allocations and supplies, as required
• Assist with facilities reporting and administration requirements

Risk Management

• Assist in the implementation and management of the property risk management program
• Support the implementation and monitoring of disaster recovery and business continuity plans
• Follow established escalation procedures and incident reporting procedures
• Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines,  procedures and strategies

[Job Requirements]

• Prior experience in reception required
• Prior experience in facilities, property management, hospitality or related field preferred
• Must present a professional and friendly corporate image to clients
• Ability to interact well within a team
• Ability to learn new systems quickly
• Ability to confidently interact with all levels of the organization from CEO to cleaning contractors
• Self-motivated
• 2-3 Years experience in a corporate environment
• Understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system) is advantageous
• Critical Competencies for Success

Client Focus & Relationship Management

• Demonstrates proactive & professional approach to customer service and stakeholder engagement
• Ability to interact with a wide range of client staff, including senior levels
• Ability to manage conflict and balance between client and firm requirements
• Has a customer service oriented attitude

Project Management & Organizational Skills

• Excellent planning & organizational skills to prioritize work and meet tight deadlines
• Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking

• Capacity to deal with ambiguity and solve complex problems effectively
• Analytical, proven ability to solve problems using a quantitative approach
• Proven ability to employ holistic approaches long term solutions

Firm First Mindset

• Able to cooperate and work well with others to meet targets
• Support the team effectively as and when needed
• Proven ability to commit to flawless execution while complying with firm’s procedures and standards

Client Focus & Relationship Management

• Able to interact with the general client staff & vendors with ease
• Ability to manage conflict and conflicting priorities
• Demonstrates ability to work with vendors to deliver efficient services
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude

Project Management & Organizational Skills

• Proven ability to manage multiple and complex operational matters on a daily basis
• Demonstrates ability to prioritize and manage the completion of tasks in an efficient and timely manner

Key skills

• Problem-solving skills and capacity to deal with ambiguity
• Ability to effectively deal with stressful situations
• Able to work independently
• Self-motivated; confident & energetic
• Flexible – able to adapt to rapidly changing situations
• Goal-oriented – able to focus on meeting all performance targets
• Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English); also an active listener
• Exhibits honesty & trustworthiness

Location:

On-site –Seoul, Korea, Republic of

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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