ServiceNow UI/UX Front End Developer - Portals & AI

We are seeking a skilled ServiceNow Front-End / UI-UX Developer with strong web development fundamentals and hands-on ServiceNow Service Portal experience. This role focuses on designing and developing intuitive, responsive, and accessible user interfaces that enhance the end-user experience across ServiceNow portals and custom web applications. The ideal candidate blends UX design thinking with technical front-end expertise, translating business requirements into elegant, scalable, and high-performance ServiceNow UI solutions.

Key Responsibilities:

Front-End & UI Development

• Design, develop, and maintain ServiceNow Service Portal interfaces using:
• HTML5, CSS3, JavaScript
• AngularJS (Service Portal widgets)
• Bootstrap / UI Frameworks
• Build and customize Service Portal widgets, themes, and layouts.
• Develop responsive, mobile-friendly, and cross-browser compatible UI components.
• Implement UI policies, client scripts, and UI scripts to enhance user interactions.

UI/UX Design

• Collaborate with stakeholders to translate business needs into user-centered designs.
• Apply UX best practices for usability, accessibility (WCAG), and visual consistency.
• Create wireframes, mockups, and prototypes (Figma, Sketch, Adobe XD, or similar).
• Ensure consistent branding and design standards across portals.

Web & Platform Integration

• Integrate ServiceNow portals with REST APIs, third-party systems, and custom web applications.
• Optimize front-end performance and maintain clean, reusable code.
• Support portal enhancements across ITSM, HRSD, CSM, or custom applications.

Collaboration & Delivery

• Work closely with ServiceNow architects, back-end developers, and business analysts.
• Participate in Agile/Scrum ceremonies and iterative delivery cycles.
• Perform UI testing, debugging, and documentation.

Here's what you need:

• 3+ years of front-end web development experience.
• 2+ years of ServiceNow Service Portal development experience.
• CSA certification AND 2+ implementation certifications
• Strong proficiency in one or more of the following:
• HTML, CSS, JavaScript
• AngularJS (Service Portal framework)
• Bootstrap or similar UI frameworks
• Experience building custom ServiceNow widgets and themes.
• Knowledge of ServiceNow UI components:
• Client Scripts
• UI Policies
• UI Scripts
• Familiarity with REST APIs and JSON.
• Strong understanding of UI/UX principles, usability, and accessibility.
• Experience creating wireframes, mockups, and prototypes.
• Ability to balance visual design with technical constraints.

Bonus points if you have:

• Experience with ServiceNow UI Builder / Now Experience (Next Experience).
• Fam