Manager, User Experience

Confirmed live in the last 24 hours

ConnectWise

IND Remote

Hybrid

Posted April 7, 2026

Job Description

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Job Description Summary

The Manager of User Experience is a people leader responsible for managing a small team of designers and/or researchers working on specific projects or features. This role collaborates with product and engineering teams to ensure quality design work is delivered on schedule, while supporting team member development and fostering effective collaboration. The Manager UX focuses on day-to-day team execution, removing blockers, and helping team members do their best work. This management role requires foundational coaching skills, clear communication, and the ability to coordinate work effectively within project constraints.

Essential Duties & Responsibilities

Manages a small team of designers and/or researchers working on projects or features
Sets clear expectations for deliverables and provides regular feedback to team members
Creates work plans based on project requirements and team capacity
Supports team members in developing their design and collaboration skills
Collaborate with product and engineering teams to coordinate design work
Provides status updates on team progress and upcoming deliverables
Coordinates with peer designers to maintain consistency
Manages team resources appropriately within project budgets
Follows established workflows and ensures team uses design system components correctly
Reviews designs to ensure quality and consistency with standards
Raises user experience concerns in project planning discussions
Coordinates with researchers to ensure insights inform design work
Tracks team progress against project milestones and flags risks
Addresses team dynamics and supports positive collaboration
Participates in hiring and helps onboard new team members

Knowledge, Skills, and/or Abilities Required

Ability to manage small UX teams on projects or features, including setting clear expectations, providing feedback, and supporting skill development
Capability to create work plans based on project requirements and communicate effectively with product and engineering partners
Understanding of project goals with ability to balance quality with timeline constraints
Experience following established workflows, using design systems, and tracking progress against milestones
Foundation in conducting design reviews, raising user experience concerns, and maintaining quality standards
Basic experience coordinating research activities and encouraging evidence-informed design
Ability to communicate effectively with project stakeholders and team members
Developing coaching skills focused on supporting individual contributor growth
Solid expertise in UX design principles and methodologies
Ability to coordinate multiple activities with basic organizational skills
Clear communication skills for team leadership and project collaboratio