AVP, Credit Sales Manager - J Crew

Role Summary/Purpose:

This field sales position is responsible to sell Regional & Store level client leadership on the benefits of the J.Crew credit card program so that they will in turn drive product engagement and in store execution to accomplish/exceed credit goals. Position would be required to maintain relationships through effective and timely communication, attending market/store meetings, develop in store product execution strategies/action plans, and ensure regional strategies are effectively rolled out to stores. 

This position will support a territory including California, Texas, Washington, Oregon, Idaho, Montana, Utah, Colorado, Nevada, Arizona and New Mexico and preferred location is in California.

Position requires significant travel via company car.

Essential Responsibilities:

• Drive credit application volume and program penetration to meet/exceed Op Plan, using store-level action plans and consistent follow-up.

• Protect and elevate customer experience. Ensure field visits are elevated and follow J.Crew brand standards. Create elevated experience by identifying friction points in the credit/customer journey and implement improvements.

• Conduct ongoing training and coaching for store leaders and associates on credit value proposition, selling behaviors, compliance guardrails, and process execution.

• Implement and maintain in-store marketing programs; audit signage/POS materials for brand and compliance standards and escalate/correct gaps.

• Build and maintain strong partnerships with store, market, and regional leaders; align credit initiatives to store priorities and operating rhythms.

• Develop and execute credit awareness and event-based plans (e.g., peak periods, store events, new store openings) with store/market leadership.

• Compile results, analyze trends, and present performance updates and recommendations to internal stakeholders and field/client leaders.

• Manage travel budget and schedule store visits effectively, and allocate resources to highest-opportunity locations.

• Support new store openings, relocations, and special events to ensure credit readiness, training, and marketing compliance from day one.

• Support GM and client team initiatives and complete special projects as assigned.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s degree and 3+ years’ experience working in the Financial Services Field or Retail Store Management. Or in lieu of completed degree, HS diploma/GED and 5+ years' experience working in the Financial Services Field or Retail Store Management
• Minimum of 3 years of field or outside sales experience.
• Minimum of 2 years Client Relationship Management experience.
• Minimum of 2 years’ Experience developing presentations and pitching to all levels of management.
• Proficiency with MS Word, Excel, and PowerPoint.
• Willing to travel up to 75% of the time.

 

Desired Characteristics:

• Excellent negotiation and client relationship skills.
• Openness to coaching and ability to learn quickly.
• Team orientated.
• Customer focused mindset with ability to respond quickly to customer needs.
• Exceptional interpersonal communication skills (written, oral, nonverbal).
• Previous Field Sales experience will be a plus. Strong finance business/industry acumen.

Grade/Level: 10

                                                                                  

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

                    

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

 

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Sales