Associate Manager, Dispute Resolution – Finance Operations

Get to Know our Team 

Rocket Travel by Agoda/Strategic Partnerships is a team of creative entrepreneurs that develop solutions for Agoda’s and other Booking Holdings brands’ non-accommodation partners. We design tailored business and product solutions with our partners and help them generate measurable value. 

As the backbone of this function, the Finance Operations team acts as the critical line of defense for Agoda’s Strategic Partnerships. We ensure financial integrity by validating partner claims and optimizing operational efficiency. We are a data-driven unit that moves fast, prioritizing accuracy and partner trust. 

The Opportunity 

You will manage the Disputes & Finance Operations function, acting as the operational lead for resolving complex B2B payment discrepancies. This role requires a hands-on leader who can investigate high-stakes claims, ensure accurate financial execution, and drive automation to shift the team from reactive dispute handling to proactive prevention. 

In this Role, you will: 

• Lead Investigations: Verify high-value payment claims against internal data to ensure precision in financial processing. 

• Resolve Disputes: Drive alignment across Tech, Finance, Account Managers, and Partners to close complex cases. 

• Manage the Team: Lead and mentor a team of specialists, fostering a culture of accuracy, speed, and ownership. 

• Drive Optimization: Spearhead initiatives to automate manual workflows and reduce future dispute volumes. 

• Prioritize Resources: Independently analyze risks and data to align team priorities with shifting stakeholder needs. 

What you’ll Need to Succeed: 

• Minimum 4 years in data-driven operations, disputes, or specialized support; 1+ years in people management. 

• Excel proficiency required; ability to validate data-heavy claims. 

• Ability to balance contractual obligations with partner relationships and business goals. 

• Exceptional English fluency to manage high-stakes discussions with internal and external stakeholders. 

• Detail-oriented and hands-on, with the agility to navigate ambiguity and deliver speed with accuracy. 

Great to have: 

• Experience in B2B partner operations, Vendor Management, or Payment Disputes. 

• Working knowledge of SQL and data visualization tools (e.g., Tableau). 

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