Product & Customer Insights Manager, Customer Experience and Business Trends

Amazon is looking for a Product & Customer Insights Manager to join our Customer Experience and Business Trends team. Our team’s mission is to deeply understand and improve customer experiences globally. As a Product & Customer Insights manager on the team, you will play a crucial role in shaping the future of our selling partners' experience.

The right candidate will have a passion for understanding the competitive landscape, assessing the end to end experience of selling partners, and building strong partnership across business teams to drive changes. You have a strong foundation in research and analytics, and the ability to understand the business context behind the data while continuously striving to identify actionable insights. You use strong curiosity and creativity to innovate new methodologies and mechanisms to better understand selling partners, while demonstrating strong sense of urgency and commitment.

You will make recommendations to senior leaders, and partner with business leaders in developing business actions that directly impact our selling partners.

Key job responsibilities
- Discover, track, and evaluate global industry trends
- Translate complex business problems into analysis requirements and create hypotheses.
- Own and execute large and complex studies end to end, including scope alignment with business leaders, methodology design, data collection and analysis, recommendations and presenting results to senior leaders
- Work with business leaders and their teams to drive growth, process, and cost efficiency improvements through study results
- Create and contribute to team roadmap by synthesizing business priorities, selling partner needs, and industry trends.
- Contribute to a team culture of experimentation and innovation

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. RRSP

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

- 4+ years of product management experience
- Experience working across functional teams and senior stakeholders
- Experience in quantitative and qualitative research
- Speak, write, and read fluently in Chinese
- Bachelor's degree or equivalent
- 2+ years in cross-border ecommerce

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership
- Experience in e-commerce/Hi-tech/Retail industry or management consulting with focus on one of these industries
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Strong business acumen

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.