Senior Application / Systems Support Engineer

Confirmed live in the last 24 hours

Thoughtworks

Singapore, Singapore

On-site

Posted April 6, 2026

Job Description

Due to the nature of the projects and specific client security clearance, this role requires the successful candidate to be a Singapore Citizen or Singapore PR.

As a senior Systems Support Engineer in DAMO you will play a critical role in ensuring the operational efficiency, stability and availability of complex application systems. You will contribute significantly to operational success, refine your expertise in incident management and DevOps and leave a lasting impact on the delivery of inventive solutions to our clients.

Job responsibilities

You will use your skills in incident management processes and tools, application monitoring metrics and tooling to generate reports and take corrective actions.
You will understand complex application systems and find your way through them to debug a business impacting issue.
You will follow standards and best practices to bring operational efficiencies, stability and availability of the system.
You will use continuous delivery practices to evolve, support and deliver high-quality software, as well as value to end customers, as early as possible while working in a collaborative, value-driven teams to build innovative customer experiences for our clients.
You will leverage your knowledge regarding the different logging techniques (various levels) and use them for alerting, monitoring and identifying the root cause of incidents.
You will efficiently use DevOps tools and practices to deploy and run software.
You will act as a mentor for less experienced peers through both your technical knowledge and leadership skills.
You will apply the latest technology thinking from our Technology Radar to solve client problems.

Job qualifications

Technical Skills

You have experience working on programming languages such as Typescript, JavaScript or Java, React, React Native, an understanding of cloud platforms such as Azure Cloud or GCP or AWS and scripting languages such as Python.
You have high-level understanding of various architectures such as monolithic, N-tier, layered, microservices and serverless.
You must possess strong debugging/triaging skills to troubleshoot code effectively.
You have experience working with PostgreSQL relational database.
You have experience working with containerization tools such as Docker and CI/CD tools such as GitLab CI or Azure pipelines.
You have experience working with one of the relational or non-relational databases.
You have an understanding of any of the application monitoring tools such as Application Insights, DataDog, Prometheus or Grafana, the different metrics that go with it and are able to generate reports and take corrective actions.
You have the ability to ensure that the deliverables, namely bug fixes and enhancements to the existing codebase, are high-quality and well-tested.
You are comfortable with Agile methods, such as Scrum and/or Kanban.

Professional Skills

You enjoy influencing others and always advocate for technical excellence while being open to change, when needed.
You have good communication and articulation skills.
You have a presence in the external tech community and willingly share your expertise with others via speaking engagements, contributions to open source, blogs and more.
You are resilient in ambiguous situations and can approach challenges from multiple perspectives.
You advocate for and implement cloud best practices in the areas of resource optimization, monitoring and alerting.
You advocate for security best practices and implementation of the same.
You can guide and mentor junior-level consultants.
You are willing t