Senior Presales Solutions Engineer

Where we Work

 

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.

 

About your skills

• Communication & Stakeholder Management – Ability to articulate technical concepts to both technical and non-technical audiences, including customers, sales teams, and internal stakeholders.

• Collaboration & Cross-Functional Coordination – Works effectively across sales, customer success, engineering, and product teams to drive successful customer implementations.

• Adaptability & Fast Learning – Thrives in a fast-paced environment, quickly learning new technologies and adjusting to evolving business and customer needs.
   

About the role

We are looking for a Solution Engineer to partner with our sales teams in engaging our top enterprise customers. This role is responsible for helping customers map the Udemy platform to their business outcomes, guiding them through discovery conversations, and delivering compelling presentations to audiences ranging from small executive groups to large-scale rooms of 100+ stakeholders.

This is not a programming role. Instead, it requires the ability to tell a story, uncover the “why” behind customer needs, and translate those insights into meaningful value with Udemy’s platform in a solution consulting manner.

What you'll be doing

• Partner with Account Executives on strategic accounts to lead discovery, understand customer goals, and identify how Udemy can drive measurable outcomes.

• Deliver compelling presentations and demos that resonate with diverse audiences, from frontline managers to C-level executives.

• Ask insightful discovery questions to uncover root challenges and the "why" behind a customer’s initiative.

• Translate business challenges into a tailored Udemy solution narrative.

• Serve as the trusted advisor on Udemy’s learning solutions, guiding prospects and customers on best practices.

• Participate in workshops, webinars, and events as a thought leader to showcase the value of Udemy to larger audiences.

• Collaborate cross-functionally with product, marketing, and customer success teams to ensure feedback loops from the field.

• Support RFPs/RFIs by providing clear, value-focused responses aligned to customer objectives.

• Proof of Concepts: Develop and handle effective Proof of Concepts (PoCs) for executives and decision-makers.

• Understanding of sales process/ methodology (MEDDPICC etc.)

What Success Looks Like

• You consistently uncover the