Help Desk Technician I (In-Office)

Job  Overview
A Help Desk opportunity at Businessolver is a great chance to learn from our amazingly talented team and provide support to each and every employee! Businessolver is growing and our IT department is seeking their next addition. If you are up to the challenge of providing friendly, knowledgeable IT support in a fast-paced business environment, then we want to hear from you. You must have a 'can do' attitude and a willingness to do a variety of tasks each day. Attention to detail and a willingness to learn new technologies are key components of excelling in this position. Oh…and let's not forget problems, you have to like solving them, because that's what we do, we SOLVE!

The Gig: 

• Respond to submitted trouble tickets resulting in resolution or escalation
• Image/Update/Encrypt desktop PCs and laptops
• Inventory/Check out IT equipment
• Provide desktop support for internal and remote staff
• May perform other duties as assigned.

What You Need to Make the Cut:

• At least 6 months of experience in a help desk environment
• Knowledgeable with Microsoft or Mac Desktop environments
• Knowledge of windows active directory environment
• Experience working with Microsoft Office products
• Must be able to multi-task and prioritize assigned duties in a fast-paced environment
• Strong written and verbal communication skills
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Install computer peripherals for users.

The pay range for this position is $15.77 - $24.52 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, abilities, balanced against internal equity and competitive market based geographic ranges).