Customer Support Agent

Confirmed live in the last 24 hours

Zipline

Dallas-Fort Worth, Texas, USA

On-site

Posted April 1, 2026

Job Description

About Zipline

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

About the Role

We are looking for an empathetic and proactive Customer Support Agent to join our growing operation! In this role you will be an important part of making sure that our customers are heard and any issues are escalated and addressed. As a key member of our support team, you will handle a range of support requests via phone calls, emails, and chat while maintaining a high level of customer satisfaction. You will be responsible for building rapport and mending relationships with our customers and partners.

This position is full-time onsite at our Richardson, TX office. Relocation assistance is available through Zipline.

What You’ll Do

Respond to inbound customer and partner inquiries through phone, email, and chat channels.
Provide accurate, valid, and complete information by utilizing available resources and knowledge bases.
Diagnose and troubleshoot issues across our hardware, software, and customer accounts, identifying the root cause and determining the best solution.
Escalate issues to the appropriate internal teams while ensuring clear communication and closing the loop with the customer.
Demonstrate empathy while resolving customer complaints.
Develop and maintain a thorough understanding of our products, services, systems, and policies to provide reliable support and resolutions.
Record and track customer interactions, issues, and resolutions within Zipline systems, ensuring proper documentation.
Collaborate with team members, leads, and other departments to continuously improve the customer experience and resolve any gaps in the support process

What you’ll bring

1+ years in customer support or similar role.
Strong verbal and written communication skills in English (Spanish is a big plus!)
Problem-solving and troubleshooting skills, with a keen attention to detail.
Ability to work independently as well as part of a collaborative team.
Ability to work with flexible schedules, that will include nights and weekends.

Regular shifts on weekends and after 8:00 pm.

Experience with customer support software (CRM, Ticketing systems)
Patience and an ability to adapt your communication style to best suit the needs of the customer.
Ability to multitask, prioritize, and manage time effectively

This role is full time onsite in Richardson, TX. Relocation support through Zipline is available.