Sr Product Manager

Location: Remote
Travel Requirements: 10-15 days per year

Job Summary 
PatientPoint is seeking a Senior Product Manager (Sr. PM) to lead one of our provider and patient-facing product lines.  With a focus on product discovery and delivery within a strategically important area of our business, you’ll be the driving force behind a cross-functional product team, responsible for solving complex customer problems, creating measurable impact, and helping mature best practices as we build our product-led culture.

You’ll operate at a strategic and tactical level - owning the team’s problem space with deep expertise, pulling from your deep toolkit to guide rapid product discovery that better defines and validates new opportunities and product optimizations, ensuring outcomes are aligned with strategic goals and user needs, and building strong relationships with partners across our business to ensure well informed plans and smooth product iterations and delivery.

This is a hands-on role that requires strong product instincts, structured thinking, data literacy, a sense of urgency, ability to lead through change, and a relentless focus on value creation.

What You’ll Do

• Own and prioritize the roadmap for your product (a digital experience in provider offices/DOOH, driven by passive and/or interactive content and tools). Work with your cross functional team and partners to define and frame customer problems that are worth solving. Help create strategy and then translate it into meaningful product bets that align with PatientPoint’s mission and OKR’s. 
• Be the expert for a product space. Stay informed of industry trends, emerging technologies, and best practices to ensure PatientPoint remains at the forefront of DOOH and point of care experiences.
• Measure Outcomes, Not Output. Define success using meaningful KPIs tied to customer behavior and business value. Help the team interpret performance data, learn quickly, and iterate accordingly.
• Drive structured product discovery. Leverage your deep experience/toolkit of discovery tactics, and your partners in design and engineering, to test, validate and de-risk ideas.  Tactics may include user interviews, prototyping, data, or various testing methodologies.
• Define and monitor success metrics for your projects and the outcomes that your roadmap delivers. Create and leverage data and insights to understand what’s happening in your product, how it ties to business value, and to craft compelling rationale for planning and readouts.
• Prioritize and effectively manage expectations. Gather input from your team and working group to inform your perspective, and then prioritize aggressively to focus the team’s energy on the most impactful work. 
• Champion Cross-Functional Collaboration. Work fluidly with stakeholders across Product Marketing, Content, Data, Sales, Legal, and Customer Success. Ensure alignment without losing momentum.
• Elevate the Voice of the Customer. Serve as the conduit between the customer and the business. Use empathy, insight, and curiosity to deeply understand user needs and behaviors.
• Mentor junior team members. Support junior PMs or associate team members (as a peer) by modeling strong product practices, offering feedback, and contributing to a high-performing product culture.