Client Success Account Manager

 

Your wellbeing, our mission. Join a company shaping a healthier world.

GET TO KNOW US

At Wellhub we're revolutionizing workplace wellness. Our platform connects employees worldwide to the best partners for fitness, mindfulness, therapy, nutrition, and sleep—all in one simple subscription. Headquartered in NYC with team members in Europe, North America and South America, we’re on a mission to make every company a wellness company.

We believe work should be fulfilling, inspiring, and balanced. Here, you’ll find a team that values wellbeing, collaboration, and different perspectives, where passion and creativity push boundaries to create real impact. Your contributions will help shape a healthier, more balanced world for you and millions of people globally. 

Join us in redefining the future of wellbeing!

 

THE OPPORTUNITY

We are hiring an Client Success Manager to our Client Success team in Brazil!

This role is to join the B2B team and will be responsible for managing a key portfolio of our clients. As a Client Success Manager, you will be expected to bring significant business results to Wellhub through upselling, cross selling and renegotiation within existing accounts. This person will also work in collaboration with different areas of Wellhub to improve and evolve the client's experience. This is a great opportunity to join a growing team in a market that is really gaining momentum on B2B business and we are excited to have a game-changer candidate to take us to the next level.

 

YOUR IMPACT

• Responsible for developing a sales plan for each named client - what products, what expansion opportunities and the WHY Wellhub for the client in these areas, leading the client relationship for a portfolio of large and complex accounts after the point of sale throughout the client lifecycle;
• Ensure contracts renewals, expansions and negotiate contracts on an annual basis;
• Partner with client's HR and decision makers building an approach to connect their C level to other Wellhub execs and or the execs at other clients to broaden and deepen their connection and engagement with Wellhub
• Provide product feedback (client requirements, product shortcomings, enhancements, etc.) to product management;
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance.
  
  

WHO YOU ARE

• Solid experience in a client-facing position leading large and complex client relationships, cross-selling and upselling in an existing portfolio;
• Strong leadership skills and ability to collaborate with cross-functional teams, work in a team environment, and solve problems creatively and efficiently;
• Ability to operate independently and leverage lane management as needed;
• Strong attention to detail and extensive ability to manage multiple clients/projects concurrently;
• Able to analyze and improve current job processes/protocols and anticipate/manage change in a quickly moving global business environment.
• Highly proficient in both Portuguese and English.
  

We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team.

 

WHAT WE OFFER YOU

With thoughtful benefits, emotional wellbeing resources, and a culture that empowers you to take ownership of your role and your wellbeing, we create an environment where you can thrive in all dimensions of your life. 

Our flexible benefits program allows you to customize some of the benefits, according to your needs!

Our benefits include:

WELLHUB: Free Gold+ membership with access to onsite gyms and studios, digital fitness programs, and online wellness resourc