Salesforce Developer III

Location: India-Remote

Work Timings: 1:30 PM to 10.30 PM IST

LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world.

Position Overview: 

We are seeking a talented and experienced Salesforce Developer to join our global LivePerson team. The ideal candidate will be responsible for designing, implementing, and managing robust Salesforce solutions that align with our business objectives in the Customer Care organization. In this role, you will translate complex business requirements into scalable Salesforce features, utilising your expertise in configuration, custom development, and system integration. You will collaborate closely with various stakeholders to deliver high-quality solutions and ensure the optimal performance and integrity of our Salesforce environment.

 Key Responsibilities:

• Design and implement Salesforce solutions aligning with business goals across marketing, sales, and service
• Translate business requirements into Salesforce features using best practices in configuration and custom development
• Build scalable solutions, including Flows, custom objects, validation rules, Apex classes, and Lightning components
• Integrate Salesforce with external systems using REST/SOAP APIs and middleware tools
• Collaborate with product owners, analysts, and technical stakeholders to gather requirements and conduct design reviews
• Document solutions, user stories, and technical processes
• Coordinate training, walkthroughs, and knowledge transfer
• Ensure proper deployment and environment strategy is followed for releases, and provide post-deployment support
• Manage configuration items such as profiles, permission sets, page layouts, and automations
• Maintain clean data practices through deduplication, validation, and system governance
• Stay current on Salesforce releases and recommend AppExchange solutions and platform governance

Qualifications:

• Minimum of 5 plus years of experience as a Salesforce Developer or Administrator
• Proficient in Salesforce automation (Flows), Apex, SOQL, and Lightning components
• Experience building and deploying integrated solutions using APIs or middleware
• Experience documenting technical designs
• Salesforce Administrator Certification Preferred
• Additional Salesforce certifications (Platform Developer I/II, Marketing Cloud, Experience Cloud, or Data Cloud)
• Experience with large-scale enterprise environments or multi-cloud Salesforce implementations
• Understanding of agile development methods and tools like Jira
• Strong technical skills, excellent communication, and a strong problem-solving mindset
• Ability to work independently while being an active collaborator
• Comfortable with shifting priorities and managing multiple deliverables
• Proactive self-learner with a strong desire to acquire new knowledge and learn new technologies
• Strong self-management skills and the ability to launch new initiatives to improve processes

Certifications & Qualifications:

• Salesforce Certified Administrator
• Salesforce Certified Platform Developer I
• Salesforce Certified Platform Developer II
• Experience with relevant technologies, such as Apex, Visualforce, Lightning Components (Aura & LWC), with deep hands-on experience in Flows, Triggers, SOQL, SOSL, Batch Apex, and asynchronous processing.
• Bachelor's degree in Information Science, Information Technology, Computer Science, Engineering, Mathematics, or a related field.

Benefits:

• Personal time off 15 days -