Senior Customer Success Manager - LATAM

Confirmed live in the last 24 hours

Amplitude

Sao Paulo, Brazil

On-site

Posted March 19, 2026

Job Description

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com.

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager, Enterprise for LATAM, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in Latin America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.

You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.

As a Senior Customer Success Manager, you will:

Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions
Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs
Plan and deliver value-based business reviews with customer executives
Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude
Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude
Project-manage the customer journey using internal and external resources as needed
Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights
Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insights

You'll be a great addition to the team if you have:

5+ years prior experience in a Customer Success / Product Management / Marketing Agency role
2+ years working with large enterprise SaaS customers
Hands‑on experience with product analytics (Amplitude, Mixpanel, Google Analytics, Heap, etc.) to guide strategy and decisions is a plus
Experience using analytics platforms to drive decision making
Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth
A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes
Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understan