Senior Customer Solutions Engineer

Confirmed live in the last 24 hours

Cloudflare

Distributed; Hybrid

Hybrid

Posted March 4, 2026

Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Job Location: Munich, Germany / Remote, Germany

Job Description

As a Senior Customer Solutions Engineer (CSE), you will be the trusted technical advisor throughout a customer’s lifecycle. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent. You will bring deep architectural expertise, hands-on technical leadership, and advanced troubleshooting skills to ensure the seamless integration, performance, and security of Cloudflare’s services within the customer's ecosystem. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

You will work closely with the Customer Success Managers (CSMs) and other teams at Cloudflare, from Sales and Product to Engineering and Customer Support. Customer success will drive you through the entire organization as you seek out and implement scalable solutions for your customer’s needs.

Responsibilities

As a member of the Account Team, you will serve as a trusted technical advisor, help expand existing business, and ensure the success of our customers:

Primary responsibilities will be to deliver a timely and organized onboarding for customers, ensure customers see the full value in Cloudflare's products, and advise on technical best practices.
Be part of the regional account teams and work closely with CSMs on supporting the regional book of business.
Ensure customer retention and expansion through relationship building and participation in periodic account reviews to contribute your expertise on technical topics.
Provide customers with clear proactive technical guidance and expertise across all our products.
Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations.
Proactively identify opportunities for expansion for existing customers.
Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices.
The role requires willingness to travel 20-30% to attend meetings with customers, attend conferences, and other industry events, and to collaborate with your Cloudflare teammates.

Experiences might include a combination of the skills below:

At least 6 years of prior experience in technical post-sales roles in cybersecurity or internet technology.
Fluency in German AND English.
Bachelor or comparable degree in the IT field is desirable, Master degree is a plus.
Deep understanding of how the internet works. For example: