Business System Analyst - HR & Legal Systems

About Zuora

At Zuora, we help businesses grow smarter and adapt faster. Our platform powers modern business models — from subscriptions and usage-based pricing to AI-driven and outcome-based offerings — helping companies launch new products, automate complex billing, and unlock predictable, recurring revenue.

We’ve led the Subscription Economy for more than a decade. Now we’re evolving again by building the definitive platform for quote to cash and helping companies monetize their products and services with an adaptable, AI-ready foundation.

The  OPPORTUNITY

As the Business Systems Analyst – HR & Legal, you’ll partner with cross-functional stakeholders to streamline processes, automate workflows, and improve system performance across core business applications. You’ll manage configurations, assist enhancements, support new implementations, and ensure that integrations between HRIS, and Legal systems run seamlessly. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure smooth testing and deployment through agile delivery cycles.

Key responsibilities include:

• Serve as a functional and technical support partner for HR (ZEO Success), and Legal systems.
• Support day-to-day operations including data maintenance, business process updates, and user administration.
• Collaborate with HRIS and IT teams to maintain data integrity between Workday, and other connected platforms.
• Lead or contribute to small-to-medium system enhancement projects and assist in larger cross-functional initiatives.
• Support new system implementations or integrations within the HR and Legal application landscape.
• Partner with stakeholders to identify process gaps, gather requirements, and propose scalable, system-based solutions.
• Perform data analysis, reporting, and auditing to ensure accuracy and compliance across systems.
• Develop and maintain system documentation, SOPs, and training materials for business users.
• Support system testing, user acceptance testing (UAT), and deployment activities.

OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, Google Workspace, and other connected platforms

About You

• Bachelor’s degree in Information Systems, Business Administration, HR, or related field (or equivalent experience).
• 3–5 years of experience as a Business Systems Analyst or HRIS Analyst supporting HR, or Legal applications.
• Familiarity with HR processes (HCM, Absence, Compensation) and experience partnering with HRIS teams.
• Experience supporting or implementing Legal systems (e.g., Contract Lifecycle Management or eSignature platforms) preferred.
• Proven ability to analyze business requirements, perform fit-gap analysis, and translate them into functional solutions.
• Advanced Excel/Google Sheets skills for data analysis, validation, and reporting.
• Detail-oriented with strong organizational, analytical, and troubleshooting skills.
• Excellent communication skills with the ability to work effectively across technical and non-technical teams.
• Experience with agile methodologies, SDLC, and change management processes preferred.
• Proactive, customer-focused mindset with a passion for continuous improvement and operational excellence.

THE TEAM 

Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.

Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.

The Business Systems Analyst – HR & Legal is