Product Engagement Manager (Affinity)

The Product Engagement Manager supports the execution and day-to-day management of customer pilot programs. This role works closely with the VP of New Product Success and is responsible for ensuring pilots run smoothly, customers are supported, and execution details are handled with high quality. 

This is an excellent role for someone who wants exposure to product, GTM, and customer delivery in an early-stage AI product environment.

At a P3 level, your salary starts from €4000 gross per month with restricted stock units and other benefits included. You can work in one of our Central Europe offices (Bratislava, Brno, Prague) or from home in Central and Eastern Europe on a full-time basis.

Key responsibilities:

Pilot Coordination & Execution:

• Demo Affinity to customers and communicating the pilot structure to them
• Support planning and execution of Affinity pilot programs
• Track pilot tasks, timelines, and dependencies
• Coordinate internal teams and follow up on action items
• Ensure pilot documentation, notes, and assets are kept up to date

Customer Support & Enablement:

• Assist with customer onboarding into Affinity
• Support campaign setup, testing, and validation
• Answer customer questions and troubleshoot common issues
• Prepare materials for demos, reviews, and check-in calls

Product & Process Support:

• Capture customer feedback and issues in a structured way
• Help identify gaps in documentation, onboarding, or product UX
• Support creation of pilot playbooks, templates, and best practices

What Success Looks Like:

• Pilots run smoothly with strong operational hygiene
• Customers feel supported and confident using Affinity
• Senior Pilot Managers can focus on strategy and relationships
• Execution quality improves with each pilot cohort