Workplace Specialist

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work. From Fortune 100 enterprises to entrepreneurs, businesses rely on Upwork Inc. to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, the Upwork family of companies enables businesses of all sizes to scale, innovate, and transform their workforces for the age of AI and beyond.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work. Learn more about the Upwork Marketplace at Upwork.com and follow us on LinkedIn, Facebook, Instagram, TikTok, and X; and learn more about Lifted at Go-Lifted and follow on LinkedIn.

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The Workplace team plays a key role in shaping the daily experience of employees and visitors across Upwork’s offices. As a Workplace Specialist based in Lisbon, you will help ensure our workplace operates smoothly, efficiently, and in alignment with Upwork’s culture and values. This role focuses on delivering a welcoming, well-organized, and productive office environment for employees and partners who rely on the workplace to collaborate and do their best work.

In this onsite role, you will partner with teammates and cross-functional stakeholders to support workplace operations, office programs, and employee experience initiatives. You will contribute to multiple workstreams that improve the functionality of the office environment while maintaining high standards for service, communication, and operational excellence. This role operates with moderate autonomy and contributes meaningfully to projects and programs within the Workplace function while collaborating closely with team members and stakeholders.

Your Responsibilities:

• Support daily workplace operations in the Lisbon office, ensuring a welcoming, safe, and well-organized environment for employees and visitors.

• Coordinate with vendors, building management, and internal teams to maintain office services, equipment, and facilities.

• Manage workplace logistics such as office supplies, space readiness, and meeting support to ensure smooth day-to-day operations.

• Assist with the planning and execution of workplace initiatives, office programs, and employee experience activities that enhance collaboration and engagement.

• Track workplace requests and operational tasks, communicating updates clearly to stakeholders and ensuring timely resolution.

• Use AI tools to draft, organize, or summarize operational documentation, communications, or project updates to support workplace programs.

• Maintain accurate workplace documentation and identify opportunities to improve processes, efficiency, or service delivery.

What it takes to catch our eye:

• Experience supporting workplace operations, office management, facilities coordination, or employee experience programs in a professional environment.

• Strong organizational and communication skills with the ability to manage multiple operational tasks and priorities.

• Comfort collaborating with vendors, building teams, and cross-functional partners to r