Senior Technical Product Manager, Field Engineering

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Senior Product Manager - Technical to join our Field Engineering team and lead the development of our Root Cause Analysis product and business operations. In this role, you will define product strategy, own the roadmap, and drive execution of a platform that integrates multiple enterprise systems to achieve world class uptime for our customers.

You will partner closely with multiple engineering disciplines including mechanical/electrical, reliability and quality, software, and data engineering teams as well as operations staff and project execution/delivery teams regularly. You will make strategic decisions regarding product priorities, technical architecture, and overall program direction. You will be capable of connecting long-term product vision with rapid growth patterns of AWS, translating Field Engineer pain points into technical requirements, and balancing immediate and long-term delivery needs.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks as well as be instrumental in resolving those issues, often cross multiple departmental boundaries to achieve your goal. You must possess a strong sense of organization, communication and team building skill-sets that foster robust working relationships for both internal and external stakeholders.


Key job responsibilities
• Define and own product strategy and feature roadmap with contributions to bi-annual planning cycles
• Translate Field Engineer needs into technical requirements, functional specifications, and integration designs across platforms
• Partner with software development teams to evaluate technical proposals, assess architectural risks, and ensure scalability for global operations
• Prepare narratives for executive leadership with recommendations which articulate decision points relative to cost, timing, and strategic trade-offs.
• Learn and understand the AWS data center lifecycle specific to Data Center Engineering, globally.
• Provide direct support to Field Engineers including trainings on new and existing processes.
• Interface with internal Field Engineering teams and their partners to promote standards that maintain consistency and reliability in work-products delivered. Standardize inputs/outputs globally.
• Create strong end-to-end team processes/mechanisms that include training (buy-in) and validation of success through metrics-based criteria.
• Manage global program ownership for processes and strategic initiatives that encompass all engineering disciplines.


A day in the life
Why AWS?
About AWS
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About the team
Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:

• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Bu