Installation - Service Analyst

What you will do

The Analyst is a role focused on providing actionable insights and key-metric reporting for Sensormatic Global Operations Leadership team. 

How you will do it

This role is part of a group supporting our larger Sensormatic family to provide reporting on operational metrics. In addition to simply running existing metrics, this individual will be responsible for transforming the current list of KPIs to a higher standard and to ensure accuracy. The role will also be involved with integrating the current metrics into the PowerBI, Excel or other business intelligence tools. As the organization utilizes the ServiceMax CRM tool, this individual will be responsible for ensuring all required Ops metrics are available either within the system itself or integrated with PowerBI, or other BI tools inside and outside the cloud data environment. Success in this role will be judged on timeliness and accuracy of reporting, proficiency with business intelligence tools, and feedback from related teams.

What we look for

• Degree in Data Science (or equivalent experience) and fluency in the English language.

• Expertise in MS Office and other software tools.

• Coursework in SQL.

• Interest in learning Salesforce data analysis and extraction. 

• Ability to communicate ideas effective. 

• Strong analytical and problem-solving skills. 

• Experience using business intelligence tools such as PowerBI to create and publish accurate, concise and quality enterprise level reporting.  

• Knowledge of data base structure and design. 

• Ability to learn statistical forecasting methods and ability to interpret data trends through analysis. 

• Ability to interact with business stakeholders to gather their business requirements and translate them into functional requirements for the data engineers to build reports in Google Cloud environment. 

• Ability to build reports and dashboards to track performance in inventory optimization across field operations. 

• Strong organizational and time management skills

• Exercise good judgment, including when to seek input from your supervisor(s)/ team members.

• Willingness to learn new systems and processes.

• Work cooperatively with others.

Completed or Pursuing coursework in the following:

• PHP, MySQL, Oracle, MSSQL skills.

• PHP Apps using Oracle databases MSSQL & MySQL.

Reporting:

• Excel

• SQL knowledge

• PowerBI

Who we are

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.

HIRING SALARY RANGE: $67,900 - 76,400 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)  This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the

Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.