Technical Support Engineer

Confirmed live in the last 24 hours

Dialpad

Compensation

$71,000 - $89,750/year

Kitchener, Canada

On-site

Posted April 3, 2026

Job Description

About Dialpad
Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.

Being a Dialer
At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your Role
As a Technical Support Engineer at Dialpad, you will play a critical role in supporting our cloud-based communications platform and ensuring a seamless customer experience. You’ll act as a key partner across Engineering, Product, and Sales, owning complex technical issues and driving them through to resolution. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

What You’ll Do

Manage carrier escalations, trouble tickets, and interoperability issues across telco networks.
Monitor network performance, conduct DID probes and test calls, and proactively identify potential issues.
Support customers across a range of inquiries—from basic product questions to complex technical troubleshooting.
Diagnose and resolve technical issues, escalate bugs, and partner cross-functionally to drive timely resolution.
Maintain and exceed established service levels and productivity standards.
Collaborate closely with Sales, Engineering, and Product teams to improve the customer experience.
Identify opportunities to enhance support processes, educate users, and scale our support model.

Skills You’ll Bring