Account Manager - Australia

What you will do

As an Account Manager at Lighthouse, you will ensure client success through outstanding service and a strong focus on long-term relationships. You’ll deliver white-glove support to our top-tier clients, proactively helping them to maximize the value of our products. Your goal will be to reduce churn, drive renewals, and expand our footprint across accounts. This strategic role blends data analysis, client engagement, and cross-functional collaboration to create unmatched customer experiences.

Where you will have impact 

• Lead strategic account planning using strong project management skills
• Manage account renewals, upselling processes, and contract renegotiations
• Conduct Quarterly Business Reviews (QBRs) and Health Checks
• Deliver regular training sessions and webinars for customers
• Communicate new features and functionalities to all accountsPartner with Business Development Managers to minimize churn and drive growth
• Interface across internal teams to resolve client issues and support adoption
• Identify expansion opportunities and increase share of wallet across accounts
• Maintain accurate CRM records in Salesforce
• Provide insights on competitive market and partnership activity
• Use AI-driven insights and CRM automation to improve your forecast accuracy, pipeline quality, and overall sales efficiency.

About our team

Join our dynamic Revenue team of over 150 sales professionals globally, represented in 24 countries, who are passionate about driving revenue and expanding our market share in the hospitality industry. As a large department with various roles, our team offers many opportunities for growth and career development. Our team works closely with customers, (including hotels, chains, STR and more) to help them achieve their revenue goals. As a member of our team, you'll have the opportunity to work with a dynamic group of professionals, learn from experienced leaders, and contribute to the success of our organization.

What's in it for you?

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 75,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.

Who you are

• Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels
• Strong communication skills, including experience working with C-level stakeholders
• Fluent in English. Other languages will be highly valued
• In-depth understanding of the hotel industry, including brands and management structures
• Comfortable managing multiple priorities in a fast-paced environment
• Strong analytical, problem-solving, and client relationship skills
• Excellent pla